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Posts Tagged ‘#PRFail’

5 Pitfalls to Avoid While Newsjacking

waffle-house-belgium-twitterAnyone remember this famous tweet? It happened during Team USA’s run in the World Cup. As you can tell, Waffle House got a little notoriety from that soccer success as well. This act of genius, according to a term coined by the great David Meerman Scott, falls into the “Newsjacking” category.

It has become a social media phenomenon that brands and people alike try to leverage for their benefit…with varying degrees of success.

To summarize, newsjacking is seeing a runaway story or a widely followed trend, riding on its coat-tails in the name of ‘brand awareness,’ and subtly exploiting that story or trend hoping to score exposure. It’s like photobombing an online conversation, and it works well if done properly. Then again, if it doesn’t, your brand will suffer.

Here is the latest 5 things list for your edification…

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CNN Thinks All African Nations Look Alike

africa-map

ICYMI: The Ebola outreak in West Africa that has killed more than 930 people is scaring everyone. In fact, the World Health Organization has recently declared it a “public emergency.” The Center for Disease Control has given it, essentially, a DEFCON 1 rating.

For a brief lesson based on the picture above: Nigeria is the world’s 7th most populous country with more than 170 million people along the West African coast. Niger, which borders Nigeria to the north, is a landlocked country with approximately 1/10th of Nigeria’s population.

Confused? So was CNN.

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5 Social Media Mistakes PR People Should Avoid

Justine-Sacco-Tweet

It wasn’t too long ago that Justin Sacco, former chief communications officer of IAC (parent company of Tinder, Vimeo and OkCupid), ruined a rather cushy gig thanks to one questionable attempt at humor on Twitter.

She apologized without much fanfare and then finally got a new job (much less cushy) this past June.

While her legacy will go down in the chronicles of PR as a case of “What not to do on social media,” it begs the question for the rest of us: “What should PR people not do on social media?” I have five ideas. Feel free to add to the conversation. Extra points for personal references.

And if someone knows Justine Sacco, tell her that she’s my inspiration. (#Tear)

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Why the Redskins Lost PR Points by Hiring Burson-Marsteller

redskins_facepalmFULL DISCLOSURE: I am a proud former Burson employee.

That said, the Washington Redskins lost whatever integrity they had left when they hired Burson-Marsteller yesterday. Don’t get me wrong, the hire made sense. If B-M is known for anything, it is a powerful one-two combination of public affairs and crisis communications.

Those are two things that team and its thick-headed owner sorely need.

The problem is that Redskins owner Daniel Snyder didn’t hire them to help his football team do the admirable thing. He hired B-M to help his team continue to do the wrong thing.

And there goes his credibility, swirling down the drain.

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September 11: How The Teenage Mutant Ninja Turtles (of Australia) Forgot

never_forget“Never Forget.”

It was the rallying cry heard ’round the world following that fateful day of Sept. 11, 2001–and it’s still a very sensitive topic for many in the United States and beyond.

Paramount Pictures Australia came a little too close to that memory for comfort in promoting its upcoming film Teenage Mutant Ninja Turtles–and had to issue a quick apology after social media took notice.

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The NFL Shows How Much It Cares About Domestic Violence

ray rice

With all the hubbub about civil unrest in the Middle East, Ukranian dissent and Comic-Con, you may have missed the slap heard ’round the world.

No, not the one that Baltimore Ravens’ running back Ray Rice landed on his (for now) wife that knocked her out so cold that he dragged her unconscious body out of an elevator.

We mean one the NFL delivered in response to that cowardly act by Rice: Suspended for two whole games. For those not in the know, if you smoke a joint and get caught in the NFL, you’ll be suspended for four games.

See the problem now?

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Sky News Reporter Goes Looting Through Malaysia Airlines Flight 17 Luggage (for News)

sky news luggageJust when you think network news can’t get any worse, ratings rears its ugly head and forces reporters to do things you never thought possible outside of a lawsuit. This time, the ne’er-do-well culprit is the UK’s Sky News (a Rupert Murdoch joint).

Tragically, the victim is, again, Malaysia Airlines.

With MH370, the flight seemed to vanish into the ether, like all those horror stories about the Bermuda Triangle. And just when the airliner had that atrocious “breaking news” down to a minimum, the unthinkable happened over the Ukrainian coast as MH17 was shot down…presumably by separatists in the region.

And then Sky News went rummaging through the luggage of the dead passengers on live television.

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Comcast ‘Provides’ What May Be The Worst Service Call Ever

comcast

There is no secret, no hidden truth, no mystery on this planet that refutes the abysmal customer service that call centers at cable companies provide. It’s like they all hire from the same discount store that shuttles HR rejects from the hotel.

The proposed Comcast and Time Warner merger? That’s a utopia of pleasantry just waiting for America (and one of those brands may vanish this year).  You would think the powers-that-don’t at Comcast would appreciate public perception.

Not when gems like this call to cancel service, which should serve as a crisis communications starter kit. (Oh, please take time to listen to these 10 minutes of bliss.)

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Meet the Top 10 Brands That Will ‘Disappear’ in 2015 While You Can

24-7-wall-streetFrom CEOs with the worst reputations to the worst places to work in America, the happy-happy-joy-joy-listicle fun people at 24/7 Wall St. can’t (and won’t) stop. This time, they offer an apocalyptic countdown for 10 beleaguered brands across this great land of ours.

While many of the ten here have suffered due to a lack of a coherent crisis comms strategy, some of these haphazard brands made the list because of the ever-growing mergers and acquisitions market. In short, those brands may not have a choice about disappearing.

And so, here are 10 brands those subjective observers believe will be gone by this time next year.

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#PRFail: Watch America Teach FOX News About ‘Gender-Neutral’ Restrooms

fox news lgbt bathrooms

Recently, Illinois State University created “Gender-Neutral Restrooms” to help serve the LGBT community. A nice move by the institution to be more accommodating; however, FOX News took a little umbrage with this.

Essentially, the re-labeling would change several of its single-stall “family” restrooms on campus as “all-gender” restrooms. No new toilets. No new seating. Just the sign, which takes a while to get used to viewing. Here’s the initial report of the news…and then the unfortunate #PRFail follow-up after the jump.

(NOTE: FOX News anchor Heather Nauert incorrectly says the university is Indiana State.)

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