PR Fail: Sears Provides Loyal Customers With Useless Coupon
Earlier this week The Consumerist blog highlighted a very poorly planned promotional effort from struggling retailer Sears. It’s fairly simple, really: Sears “thanked” customers for choosing to use its auto center with a coupon good for $5 off any purchase of $25 or more. Sounds good enough, right? But the whole thing gets problematic when the customer begins reading the fine print and comes across this list of products to which the discount does not apply:
- Clearance and closeout items
- Special purchases
- Everyday great price items
- Introductory offers
- Land’s End merchandise
- Levi’s
- Items from Sears fan shop
- EMC outerwear

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Today we came across a list of “America’s 10 Most Hated Companies” courtesy of Ragan’s
Over the years, retailers have begun opening earlier and earlier on Black Friday in order to make the most of the biggest shopping day of the year. This bottom line-driven phenomenon is not-so-lovingly known as “Black Friday creep,” conjuring images of something amorphous and sinister rolling slowly through the night to overtake Thanksgiving — and that’s not too far off, really.



Tonya Garcia
Elizabeth Mitchell
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