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Posts Tagged ‘Triumph’

How the Carnival Triumph Disaster Is Also a PR Opportunity

Here at PRNewser, we’re always thinking of ways to turn even the sourest lemons into sweet lemonade. As we watched the Carnival Triumph disaster play out over the long weekend, we came up with a few ways other brands could use use this foul-smelling story to their advantage:

  • Competitors could simply use this scandal as an opportunity to hype their own offerings by cutting through the negative news with humor. Just as Audi used the Super Bowl blackout to lightly mock rival Mercedes (sponsor of the Superdome), other travel brands could make references to the Triumph debacle or Carnival’s new discount service–and everyone would get the joke.
  • Rival cruise operators could create campaigns highlighting their own tech prowess with taglines like “No Triumphs in This Fleet”. Of course, there’s always the potential for backlash if these companies experience technical disasters on later cruises–but the possibly of failure rarely stops a lucrative promo campaign.
  • Another idea: travel and tourism brands could position themselves as alternatives to a troubled cruise industry. Timeshare and vacation condo companies, for example, could create a campaign called “Keep Your Feet on the Ground” emphasizing the safety of trips that don’t require travelers to leave the comfort of the land.

What do we think? The public loves humor as long as it isn’t blatantly mean-spirited, right?

Should other brands make light of the Triumph in promo campaigns or social media efforts? Have any already jumped on this opportunity?

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Carnival Triumph Debacle: Let the Damage Control Begin!

Carnival Cruise Lines TriumphLast week’s Triumph fiasco was one of the larger customer service failures in recent memory and the biggest corporate PR challenge of the year to date–the photos released last Thursday and Friday only show us how big the problem really is. Now it’s PR’s time to shine as the Carnival Cruise Lines damage control campaign begins!

First, despite what seemed to be radio silence on the Carnival side, the company’s social media team was active throughout the incident, issuing updates and countering rumors–but we think you’ll agree that tweets like these probably didn’t improve public perceptions of the scandal:

We’re not sure whether the first one was a joke–and we’re surprised that it hasn’t been deleted.

Now let’s review the steps in Carnival’s damage control process and see where the company might go from here:

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