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If you’ll excuse me, I’ve got somewhere else to be…

You may be shocked to learn that Politico posted something interesting today. Inflammatory “PR firms cash in on health rollout woes” headline aside, the story makes a good point: the Affordable Care Act launch is a perfect encapsulation of the challenges facing communicators in the digital era.

Multiple firms have capitalized on this fact by turning it into a case study; the myriad lessons are obvious after the jump.

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