The NewsNighters fan club has the Aaron Brown Q&A from Golf Connoisseur magazine, including this description of the CNN anchor's communication with viewers:

"Even if I don't agree with someone, I try to say, 'Thanks for writing.' Off the air, I try to be as civil as I am on the air. What I've learned about viewers who don't like me is that if I respond to them pleasantly -- but I don't give ground -- we tend to be at peace with each other. They may think I'm wrong, but they don't think I'm a jerk. It's important to be civil with each other even when we disagree. I don't tell people to shut up. I'm the anti-cable guy. I'm Minnesota nice."