Lippincott worked to unify the brands of merged airlines Avianca and TACA. The three-year project culminated in the recent unveiling of a bold new visual identity.
With a client list that includes 3M, Delta Air Lines, Hyatt, Samsung, Starbucks, and Walmart, Lippincott has spent the last seven decades combining strategy and creativity. (The recent brand face-lifts of Stanley and eBay? All Lippincott.) At the helm of the firm, which is part of Marsh & McLennan-owned Oliver Wyman, is Rick Wise, who oversees innovation in Lippincott’s design and strategy practices while also advising clients on their branding issues. The Wharton alum made time to chat with us about some recent Lippincott projects as well as his branding pet peeve, what’s on his desk, and why the Taj Mahal never gets old.
Lippincott turns 70 this year. How are you celebrating?
It’s a big year for us. We’re celebrating by both looking back on how the industry has evolved, honoring the moments Lippincott has influenced and the iconic brands we built, as well as looking ahead to what the next 70 years will bring. For instance, in May of this year, we designed “Pencil to Pixel” in collaboration with Monotype—an exhibit documenting the past, present and future of typography. As part of this, Lippincott developed an exhibit of its own—curating artifacts and designs throughout our history. As part of that we also moderated a roundtable discussion on the future role of design and brand expression with executives from Coach, Warby Parker, Virgin America, Chipotle, and eBay.
Tell us about a recent Lippincott project that you are particularly proud of and why?
We are very proud of the work we did for Avianca, the Latin American airline formed by the merger of Avianca and TACA airlines. We worked hand in hand with Avianca for three years to create a new unified brand, developing the new logo, aircraft livery, plane interior, visual system and frequent flyer program. It’s a really beautiful system for an airline that aspires to be the regional leader. But what we’re most proud is our work helping build a unified brand from the inside out—making sure the cultures were aligned, the employees were energized, and most importantly the customer experience could live up to the promise of a unified pan-Latin American airline.
As a specialist in brand strategy, what brand (aside from your current or past clients) would you single out as an emerging brand to watch?
I’m a huge music fan, and it’s been really interesting to watch the growth of Beats by Dr. Dre. It’s pretty amazing to see the brand they have created in just a few years, focusing on the overall music experience. They have taken a page out of Apple’s playbook by focusing on innovation delivered in great packaging and design, and took a product many thought might be obsolete and made it relevant again.