By Shea Bennett on February 11, 2014 12:00 PM
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Posts Tagged ‘social media customer service’
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Did you know that a recent study revealed that almost four-in-five customers believe that social media will be the next tier of customer service.
Moreover, 48 percent now expect brands to provide customer service on social networks, and close to nine-in-ten (88 percent) are less likely to buy from companies who leave social media complaints unanswered.
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