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7 Tips for Responding to Negative Social Media Feedback

Social media can be a boon and a bane to companies and consumers alike. It’s undoubtedly true that brands and consumers can have a constructive dialogue on Twitter and Facebook. Case in point: A WSJ subscriber misses an issue and tweets his displeasure to head honcho Rupert Murdoch himself. Not only did he get a reply, but some quality customer service as well!

Unfortunately, trolls abound in the online world and can drown out those offering constructive criticism. How can you tell the haters from those that are worth responding to? And how can you manage your time when it comes to responding to criticism? In the latest Mediabistro feature, social media experts weigh in on how to handle negative feedback in a way that’s best for you and your audience.

One big piece of advice: don’t just delete.

“How you handle a negative comment says much more about you than the comment itself,” said Shama Kabani, CEO of The Marketing Zen Group. “Removing a comment can lead to others accusing you of censorship and, at worst, can lead to a PR disaster.”

For more, read 7 Tips for Responding to Negative Social Media Feedback. [Mediabistro AvantGuild subscription required]

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Lauren Berger Writes New Book for Young People Entering "Real World"

Lauren Berger Welcome to the Real WorldCareer Expert, Lauren Berger, releases her second book, Welcome to the Real World: Finding Your Place, Perfecting Your Work, and Turning Your Job Into Your Dream Career (Harper Business), on April 22nd. In this book, Berger shares everything she wishes someone told her after graduation. Her book is the essential guide to anyone starting their first, second, or third job. She encourages readers to be fearless, step outside of their comfort zones, and go after what they want.