J&R Marketing
J&R Marketing is hiring: Sales & Creative Support Specialist in Smithfield
J&R Marketing, Smithfield, RI, United States, 02917
J&R Marketing is growing, and we’re looking for an energetic, creative, and highly organized Sales & Creative Support Specialist to join our team! This is a hybrid role combining graphic design skills with customer service and sales support — perfect for someone who thrives wearing multiple hats and wants variety in their day-to-day work.You’ll be splitting your time between assisting clients in our showroom, by phone or email, and working on graphic design tasks such as mockups, proofs, and client-ready creative projects. This is an in-person role based at our office in Smithfield, RI.What You'll DoSales & Customer Service Responsibilities:
- Greet and assist showroom walk-ins and clients picking up orders
- Answer inbound calls and assist with client questions, product selections, and order updates
- Help process sales orders and quotes, create invoices, and update our CRM
- Provide exceptional customer service and follow-up, helping clients navigate our wide range of products and services
- Maintain showroom organization and assist with general sales floor support
- Create digital mock-ups and proofs for client approval (business cards, brochures, t-shirts, and more)
- Prepare print-ready artwork, ensuring proper bleeds and file setup
- Use Adobe Illustrator proficiently to produce high-quality designs
- Support design production by assisting with ongoing design tasks and creative projects
- Update client records in the CRM and leave clear notes for job tracking
- Collaborate with the design team and sales team to meet deadlines and maintain quality standards
- Proficiency in Adobe Illustrator (Photoshop and InDesign are a plus)
- Strong design sense with the ability to work on both corporate and creative projects
- Prior experience in customer service, sales support, or client-facing roles
- Strong communication skills and a people-first attitude
- Ability to multi-task and switch between sales and creative tasks seamlessly
- Detail-oriented with strong organizational skills
- Ability to follow up effectively and ensure customer satisfaction
- Comfortable working in a fast-paced, team environment
- Local to Rhode Island and able to work on-site in Smithfield, RI
- Positive, can-do attitude and ready to grow with the team
Position Details
- Part-time or full-time (20–40 hours per week, based on experience and availability)
- On-site role at our Smithfield, RI office (no remote work)
- Starting at $20/hour, with potential for increases based on performance and skill progression
- Growth opportunities into full-time Sales or Graphic Design positions as the business expands
- Fast-paced, collaborative environment with a variety of creative and client-facing projects