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Encore

Encore is hiring: Part-Time Event Technician, Audio Visual - The Peabody Memphis

Encore, Memphis, TN, United States, 37544

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Part-Time Event Technician, Audio Visual - The Peabody Memphis

A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

  1. Equipment Operation
  2. Ensures flawless event execution through accurate setup, operation, and breakdown of audiovisual equipment.
  3. Customer Service
  4. Strives to exceed the expectations of internal and external customers.
  5. Maintains positive relationships with clients through effective communication.
  6. Meets with guests on-site to ensure their needs are met and equipment functions properly.
  7. Monitors events and checks in on customers throughout the day.
  8. Understands and fosters hotel/client relationships.
  9. Technical Ability
  10. Understands the technical aspects of the job, demonstrating basic troubleshooting and problem-solving skills.
  11. Handles equipment issues promptly and professionally.
  12. Follows company procedures, completes systems entry and paperwork accurately.
  13. Uses equipment sheets for setup and strike; interacts with staff and vendors.
  14. Utilizes floor up-selling techniques to increase revenue.
  15. Works with clients to finalize invoices.
  16. Completes order entries in Navigator as needed.

Job Qualifications

  • High School Diploma required; Associate’s degree preferred.
  • Achieve Technical 100 Certification within 180 days.
  • 1 year of customer service or hospitality experience preferred.
  • 1 year of audiovisual experience or equivalent in an educational environment preferred.
  • Valid driver’s license required for operation of company vehicles.

Work Environment & Conditions

Work is performed in hotel/convention center environments with exposure to outdoor temperatures, dirt, dust, and heights. Conditions vary from quiet to noisy. Team members will use high-end audiovisual equipment, and work may include irregular hours, on-call shifts, and travel to multiple locations. Appearance guidelines must be followed.

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