Live Nation Entertainment is hiring: Guest Ambassador - PNC Music Pavillion in C

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WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, selling over 500 million tickets annually to more than 12,000 clients worldwide. Live Nation Concerts promotes over 40,000 shows and 100+ festivals annually across nearly 40 countries. These businesses enable Live Nation Media & Sponsorship to connect over 1,000 brands with the 98 million fans attending Live Nation events each year. For more information, visit www.livenationentertainment.com.

Job Summary:
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans experience live music. We foster a fun, upbeat work culture with opportunities like free concert tickets, dog-friendly offices, and progressive benefits such as student loan reimbursement and fertility support. We are certified as a Great Place to Work and one of People Magazine’s “50 Companies that Care”. We value diversity and inclusion, encouraging everyone to bring their whole selves to work and supporting your personal and professional growth.

WHO ARE YOU?
Passionate, motivated, driven, resourceful, innovative, forward-thinking, and committed. If this describes you, please read on!

THE JOB
US Concerts seeks a Guest Ambassador to positively interact with guests, providing information and assistance to ensure an enjoyable experience.

What This Role Will Do

1. Communicate venue policies and procedures to guests before entry.
2. Proactively assist guests to enhance their experience.
3. Answer questions about venue programs like upgrades and merchandise.
4. Help guests find their seats, facilitate seat changes, escort guests to meet & greet events, and assist with lost items.
5. Manage restroom and concession lines to reduce wait times.
6. Resolve guest complaints.
7. Participate in sustainability programs by educating fans and helping conserve resources.
8. Assist in venue closing procedures, including collecting recyclables and storing equipment.
9. Report maintenance and cleaning issues promptly.
10. Support staffing during peak times or breaks.
11. Greet guests, distribute flyers, and monitor restroom lines.

What This Person Will Bring

• High School Diploma or equivalent.
• At least 2 years in Guest Service and communications.
• Creative thinker and problem solver.
• Excellent verbal, written, and interpersonal communication skills.
• Judgment, tact, and diplomacy.
• Strong teamwork skills and ability to implement programs.
• Physical ability to walk, climb stairs, lift 50+ lbs, and sit occasionally.

EQUAL EMPLOYMENT OPPORTUNITY
We are committed to diversity and inclusion, encouraging applications regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities. We support equal opportunities and reasonable accommodations for qualified individuals with disabilities and other protected classes, in accordance with applicable laws.

HIRING PRACTICES
Our policies aim to hire the most qualified candidates efficiently. We consider all avenues, including internal promotions, referrals, advertising, agencies, and recruiting events. We encourage vaccination and adherence to health protocols as per current guidelines.