Summary
The 911 Communication Call Taker coordinates with the Communications Supervisor daily to ensure all assignments are completed. The role requires comprehensive knowledge of Communications center operations, including receiving and processing emergency medical service requests within the Grady EMS response zone. The employee will provide aid to 911 callers following the International Academy of Emergency Medical Dispatch Protocol, verify patient locations, enter scheduled events and personnel into the CAD system, and provide accurate patient and location information to EMS units. Additionally, the role involves ensuring all vehicles and equipment are in acceptable readiness and exemplifying excellent customer service and responsiveness to co-workers, patients, clients, physicians, and vendors.
Qualifications
- High school Diploma or GED required
- Emergency Medical Dispatcher (EMD) Certification required within six (6) months of employment
- One (1) year experience in a high-performance EMS 911 Communication Call Center preferred
EOE - Females/Minorities/Protected Veterans/Individuals with Disabilities.
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