Texas Southmost College
AmeriCorps Communication Center Specialist
Texas Southmost College, Brownsville, Texas, United States, 78520
Posting Details
Position Information
Classification Title
Job Title AmeriCorps Communication Center Specialist
FLSA Exempt Grant Funded
Location Main Campus
Position Length Part Time (Grant Funded)
Position Summary Information
Job Summary
Through the AmeriCorps Texas grant program, Texas Southmost College (TSC) will have AmeriCorps members who will 1) increase communication about and access to campus resources and support and 2) increase engagement in campus activities and with academic support services at TSC in Brownsville, Texas. At the end of the first program year, the AmeriCorps members will be responsible for increasing TSC students', who were served by the program, fall-to-spring persistence rate to 75% and fall-to-fall persistence rate of 63%.
Essential Duties and Responsibilities
Objective of the Assignment: Serve in the Communication/Contact Center for Student Services to increase communication about and access to campus resources and support. Act as first point of contact for students and answer calls about admissions, registration, academic advising, course catalog, etc. Make connections across campus with the purpose to connect students with the correct department to meet their needs. Disseminate information through phone lines to any student or prospective student including but not limited to:
campus departments; admission application materials, deadlines, requirements, orientation week; financial aid deadlines; campus events; etc.
Assist in coordinating and implementing outreach efforts for student services. E.g., Welcome Week, campus events, conferences, webinars, etc. to disseminate knowledge of college procedures and policies to students Measures of the Assignment: Number of students who receive personalized communication about registration, applications, or campus events and:
Persist to end of term of completion of program (short-term outcome). Register for and attend following term: Winter/Spring from Fall or Summer/Fall from Spring (mid-term outcome). Register for and attend the term starting one year from initial point of capture or complete their program (mid-term outcome). Required Knowledge and Skills
Members are required to wear their uniform with AmeriCorps logo at all times of service. Members are required to adhere to all rules and regulations as outlines in their Member Service Agreement Adhered to responsible work habits, such as reporting for service on-time, staying on task, being friendly and helpful on site and in the community, and maintaining a professional manner and appearance. Members are required to complete and submit a biweekly timesheet to the appropriate onsite superior for signature and approval. Members are required to call in to the appropriate site supervisor and any relevant site staff when absent or late to the program or scheduled service event. Chronic tardiness and absenteeism is ground for suspension and/or dismissal. Members who miss three consecutive days or more of schedule service due to illness or other compelling circumstance, such as a family emergency, must provide a doctor's note or other similar documentation explaining the reason for the absences. Members must have a strong commitment to community service, to communicating effectively with staff, with fellow members, community partners and AmeriCorps staff. Member must also exhibit a strong work ethics (attendance, record-keeping, completing timesheets in a timely fashion, etc.). Members are required to adhere to all codes of conduct and or related policies and procedures. AmeriCorps member, at least 18 years of age, are required to under a four-part National Service Criminal History Check. Their position is contingent on the results of this check and members may not begin service until results have been received and adjudicated. This member position will serve as minimum of 900 hours during their term, which on average, is 24 hours per week. Schedules are worked out with the direct supervisor. All members are expected to participate in centralize AmeriCorps trainings- including but not limited to initial kick-off training and Life after AmeriCorps training. Members are also required to participate in national service days including 9/11 Day of Service, MKL King Day or Service and National AmeriCorps week.
Required Education and Experience • Enrolled as a student at Texas Southmost College (TSC) • Must pass a four-part National Service Criminal History Check
Preferred Education and Experience
Certificates and Licensures
None Required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Disaster Relief Effort:
In the event of a local, state, or federal disaster declaration, AmeriCorps member may be asked on a volunteer basis or be required by OneStar to activate to assist in disaster response and recovery activities within their communities. This may involve virtual service opportunities or in -person service opportunities. This may include service opportunities outside of the member's standard service hours or in place of their standard service duties. In the event of a large-scare, high needs local, state or federal disaster AmeriCorps member may voluntarily or be required by OneStar to deploy to an area outside of their service area to assist in disaster response and recovery activities. All of the above duties and responsibilities are essential position functions subject to reasonable accommodation.
Posting Detail Information
Posting Number 2025029TSC
Open Date 04/16/2025
Close Date
Open Until Filled
Special Instructions Summary
Transcripts (unofficial) are required to be attached to applications for all positions with an educational requirement (Faculty/Staff/Administrative). Your application is not considered complete until all required documents have been attached.
Attachments must be in PDF or Microsoft Word format and must be no larger than 2 MB. You will not be able to attach documents after your application has been submitted.
Please Note: Official transcripts are only required if recommended for hire. Please Note: Official transcripts are only required if recommended for hire.
Official transcripts shall be sent directly from the issuing institution to the College District's Office of Human Resources and must include documentation of all credit earned, including the education requirements that specifically qualifies the applicant for the position. The address to send all transcripts is:
Texas Southmost College Office of Human Resources 80 Fort Brown, Tandy 105 Brownsville, Texas 78520
For eTranscripts please use email address:
employee.records@tsc.edu
The College District recognizes equivalent credits and degrees earned from foreign universities. The equivalency shall be determined by translation and evaluation from a member of the National Association of Credential Evaluation Services (NACES). For more information please visit:
www.naces.org.
Position Information
Classification Title
Job Title AmeriCorps Communication Center Specialist
FLSA Exempt Grant Funded
Location Main Campus
Position Length Part Time (Grant Funded)
Position Summary Information
Job Summary
Through the AmeriCorps Texas grant program, Texas Southmost College (TSC) will have AmeriCorps members who will 1) increase communication about and access to campus resources and support and 2) increase engagement in campus activities and with academic support services at TSC in Brownsville, Texas. At the end of the first program year, the AmeriCorps members will be responsible for increasing TSC students', who were served by the program, fall-to-spring persistence rate to 75% and fall-to-fall persistence rate of 63%.
Essential Duties and Responsibilities
Objective of the Assignment: Serve in the Communication/Contact Center for Student Services to increase communication about and access to campus resources and support. Act as first point of contact for students and answer calls about admissions, registration, academic advising, course catalog, etc. Make connections across campus with the purpose to connect students with the correct department to meet their needs. Disseminate information through phone lines to any student or prospective student including but not limited to:
campus departments; admission application materials, deadlines, requirements, orientation week; financial aid deadlines; campus events; etc.
Assist in coordinating and implementing outreach efforts for student services. E.g., Welcome Week, campus events, conferences, webinars, etc. to disseminate knowledge of college procedures and policies to students Measures of the Assignment: Number of students who receive personalized communication about registration, applications, or campus events and:
Persist to end of term of completion of program (short-term outcome). Register for and attend following term: Winter/Spring from Fall or Summer/Fall from Spring (mid-term outcome). Register for and attend the term starting one year from initial point of capture or complete their program (mid-term outcome). Required Knowledge and Skills
Members are required to wear their uniform with AmeriCorps logo at all times of service. Members are required to adhere to all rules and regulations as outlines in their Member Service Agreement Adhered to responsible work habits, such as reporting for service on-time, staying on task, being friendly and helpful on site and in the community, and maintaining a professional manner and appearance. Members are required to complete and submit a biweekly timesheet to the appropriate onsite superior for signature and approval. Members are required to call in to the appropriate site supervisor and any relevant site staff when absent or late to the program or scheduled service event. Chronic tardiness and absenteeism is ground for suspension and/or dismissal. Members who miss three consecutive days or more of schedule service due to illness or other compelling circumstance, such as a family emergency, must provide a doctor's note or other similar documentation explaining the reason for the absences. Members must have a strong commitment to community service, to communicating effectively with staff, with fellow members, community partners and AmeriCorps staff. Member must also exhibit a strong work ethics (attendance, record-keeping, completing timesheets in a timely fashion, etc.). Members are required to adhere to all codes of conduct and or related policies and procedures. AmeriCorps member, at least 18 years of age, are required to under a four-part National Service Criminal History Check. Their position is contingent on the results of this check and members may not begin service until results have been received and adjudicated. This member position will serve as minimum of 900 hours during their term, which on average, is 24 hours per week. Schedules are worked out with the direct supervisor. All members are expected to participate in centralize AmeriCorps trainings- including but not limited to initial kick-off training and Life after AmeriCorps training. Members are also required to participate in national service days including 9/11 Day of Service, MKL King Day or Service and National AmeriCorps week.
Required Education and Experience • Enrolled as a student at Texas Southmost College (TSC) • Must pass a four-part National Service Criminal History Check
Preferred Education and Experience
Certificates and Licensures
None Required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Disaster Relief Effort:
In the event of a local, state, or federal disaster declaration, AmeriCorps member may be asked on a volunteer basis or be required by OneStar to activate to assist in disaster response and recovery activities within their communities. This may involve virtual service opportunities or in -person service opportunities. This may include service opportunities outside of the member's standard service hours or in place of their standard service duties. In the event of a large-scare, high needs local, state or federal disaster AmeriCorps member may voluntarily or be required by OneStar to deploy to an area outside of their service area to assist in disaster response and recovery activities. All of the above duties and responsibilities are essential position functions subject to reasonable accommodation.
Posting Detail Information
Posting Number 2025029TSC
Open Date 04/16/2025
Close Date
Open Until Filled
Special Instructions Summary
Transcripts (unofficial) are required to be attached to applications for all positions with an educational requirement (Faculty/Staff/Administrative). Your application is not considered complete until all required documents have been attached.
Attachments must be in PDF or Microsoft Word format and must be no larger than 2 MB. You will not be able to attach documents after your application has been submitted.
Please Note: Official transcripts are only required if recommended for hire. Please Note: Official transcripts are only required if recommended for hire.
Official transcripts shall be sent directly from the issuing institution to the College District's Office of Human Resources and must include documentation of all credit earned, including the education requirements that specifically qualifies the applicant for the position. The address to send all transcripts is:
Texas Southmost College Office of Human Resources 80 Fort Brown, Tandy 105 Brownsville, Texas 78520
For eTranscripts please use email address:
employee.records@tsc.edu
The College District recognizes equivalent credits and degrees earned from foreign universities. The equivalency shall be determined by translation and evaluation from a member of the National Association of Credential Evaluation Services (NACES). For more information please visit:
www.naces.org.