UX Researcher (HR) - (Hybrid) Job at Shuvel Digital in Vienna

Greetings!

Our client is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.

Our client Navy Federal Credit Union is seeking a UX Researcher (HR)-15500-Hybrid in Vienna, VA/Pensacola, FL/Winchester, VA. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Please review the below information for clarity on the position description.

Description

To assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices. Serve as a change agent, looking for new ways to solve moderately complex problems. Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences. Works under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis. Exercises judgement within defined procedures and practices.

Responsibilities

• Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes

• Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results,

• Lead the development and maintenance of experience and journey maps throughout life cycle of projects

• Perform the gathering, analyzing, developing and creating user stories that capture the user's needs

• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys

• Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment

• Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)

• Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes

• Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization

• Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to Navy Federal's products and services based on findings and feedback

• Serve as liaison regarding moderately complex research and how the findings relate to other channel services

• Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively

• Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization

• Lead user experience initiatives with assignments across work streams

• Perform other duties as assigned

Qualifications

• Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives

• Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques

• Ability to multi-task and prioritize multiple projects with minimal direction

• Experience using third-party UX research platforms to recruit participants and conduct studies

• Experience with quantitative market research methods to enable effective partnership with market researchers

• Experience in quantitative, behavioral analysis and statistical concepts

• Experience creating research deliverables (frameworks, videos, toplines, etc.)

• Working knowledge of financial industry best practices/trends, products and services

• Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact

• Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)

• Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing

• Effective skill in research, analysis, problem-solving and negotiation

• Advanced interpersonal, verbal, and written communication skills

• Effective and proficient word processing, database, spreadsheet, and presentation skills

• Advanced planning, organizational, and problem solving skills

• Desired – background in related fields such as tech, product development, design

• Desired – experience with design thinking

• Desired - Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and/or the equivalent combination of education, training or experience.