Pvbank is hiring: Communication Specialist in Scottsbluff

Platte Valley Co., Operations Center, Scottsbluff, Nebraska, United States of America

Job Description

Posted Tuesday, May 27, 2025 at 8:00 AM

Communication Specialist

Platte Valley Companies - Scottsbluff Operations Center

JOB SUMMARY:

Provide customer service via chat feature and telephone.

RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

• Respond to online banking chat feature on a daily basis.
• Field telephone customer inquiries on a regular basis.
• Assist associates and customers in resolving issues through the ticketing system.
• Print, process, and mail statements and notices on a rotational basis.
• Provide backup to other areas of the department, as requested.
• Other duties as assigned.

REQUIREMENTS

Minimum Qualifications:

• High school diploma or equivalent.
• PC experience.
• Must be able to work independently and follow documented procedures.
• Must be able to work within deadlines and increase pace with work flow.
• Must be capable of working with and maintaining the confidentiality of sensitive information.
• Must possess skills to work well with customers, supervisors and co-workers.
• Demonstrated aptitude to handle sensitive operational transactions and customer relationships.
• Professional appearance.
• Effective oral and written communication skills.
• General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management.

Physical Requirements:

Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.

You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above.

Professional checks systems software, Windows, business computer, binding machine, cutting machine, printer, and calculator, copier, and phone system.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

An Equal Opportunity Employer, Including Disability/Vets

Platte Valley Co., Operations Center, Scottsbluff, Nebraska, United States of America

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