Compunnel, Inc. is hiring: Business Technical Writer in Augusta

The Client is seeking a skilled Business Technical Writer to support the documentation efforts for a newly modernized digital driver licensing system. The writer will be responsible for creating an operator’s manual and supervisor training materials to ensure successful staff adoption and readiness for the system's go-live in Q1 CY26.

Job Responsibilities:

• Create a comprehensive operator’s manual outlining system usage, including integration with external systems
• Develop detailed training materials to be used by supervisors for training existing and new staff
• Work closely with both BMV business stakeholders and the Department’s Information Services (IS) team
• Translate technical and process information into clear, understandable content
• Complete all documentation deliverables by the deadline of December 31, 2025
• Use Microsoft Office tools (Word, PowerPoint, etc.) to produce all materials

Required Skills:

• Technical Writing – ability to document complex systems in a user-friendly manner
• Digital Presentations – proficiency in creating visually engaging and informative training content
• Employee Training – experience developing materials that facilitate effective staff onboarding and skill-building

Preferred Skills:

• Familiarity with government licensing or regulatory systems
• Experience working in large-scale IT modernization projects
• Strong collaboration and communication abilities with technical and non-technical stakeholders

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