Event Services Technician - Audio Visual, Event Technology Job at Pinnacle Live

Description

Event Services Technician

$23 - 26/hr

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, focusing on delivering unmatched customer service to our guests and clients.

Essential Functions:

1. Ensure all event sets and strikes are completed according to Company SOPs.
2. Greet guests/clients before events and provide clear instructions on how to operate equipment.
3. Provide continued communication with clients to ensure success of all events.
4. Follow through on all client requests.
5. Look for opportunities to enhance clients' events.
6. Maintain accurate client event information within the company's business systems.
7. Review daily invoices with clients and obtain signatures.
8. Comply with all company security and safety measures, and be aware of property inventory and equipment to prevent theft or damage.
9. Ensure all inventory is in good working order and rental condition.
10. Report any lost, stolen, or damaged equipment immediately to management.
11. Make sure all company-occupied areas are clean, organized, and up to standards.
12. Work toward enhancing technical skills, including audio, video/data, staging, and networking.
13. Comply with all company policies and procedures.
14. Perform other duties as assigned.

Education & Experience:

• High School Graduate or equivalent
• Prior exposure to audio visual and/or hospitality industry
• Computer proficiency (hardware, software, and networking)

Required Skills & Knowledge:

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to excellent customer service
• Professional appearance

Benefits:

• Generous time off including PTO, holidays, and sick/personal days
• 401k with contribution match
• Health, vision, dental insurances, and more

Reasonable accommodations may be made for individuals with disabilities. Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to diversity, equity, inclusion, belonging, and mutual respect, actively fostering an environment where all can thrive.

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