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Jobs via Dice, Charlotte, NC, United States, 28245
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!
Immediate need for a talented UX Designer II. This is a 12+months contract opportunity with long-term potential and is located in Charlotte NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-74333
Pay Range: $50 - $54/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Collaborate with optimization team and call center staff to understand their needs and challenges.
- Analyze the current SAP C4C system and identify areas for improvement.
- Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience.
- Conduct usability testing and gather feedback to refine designs.
- Work closely with developers to ensure seamless integration of UX improvements.
- Create documentation and training materials to support the adoption of new workflows
- Key Skills; UX Designer for SAP C4C ,Call Centre Specialist Experience Improvement, workflows, design tools such as Figma, Adobe XD, or Sketch, user-centred design principles.
- Education: Bachelor's degree in a relevant field; or 5 years experience in lieu of a degree.
- Experience: Minimum of 4 years of related experience in product design.
- Proficiency in design tools such as Figma, Adobe XD, or Sketch.
- Strong understanding of user-centered design principles and methodologies.
- Experience with SAP C4C or similar CRM systems is a plus.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced and evolving environment.
- Experience in designing for call center or customer support environments.
- Familiarity with the challenges of high turnover and ongoing training demands.
- Knowledge of regulatory requirements and how they impact system design.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Job function
Design, Art/Creative, and Information TechnologyIndustries
Software Development
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