Cisco Video Conference – L1 Support Job at KRG Technologies Inc. in Fort Mill

Manage and maintain Video Conferencing equipment and perform daily health checks.

- Support and manage Video Conference meetings via Microsoft Outlook and support AV and Video Conferencing rooms.

- Monitor Video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.

- Provide first-line fault monitoring on the customer's video networks, utilizing available network management tools.

- Document and record all details of issue identification and resolution on customer networks using help desk ticketing software.

- Possess hands-on experience and troubleshooting skills with videoconference and audiovisual equipment (e.g., Biamp, projection systems, displays, cameras, microphones, integrated A/V systems).

- Troubleshoot customer issues received via email, phone, or monitoring tools related to videoconferencing endpoints, infrastructure, and integrated A/V systems.

- Knowledge of Cisco (Tandberg) codecs such as SX10, SX20, SX80, C40, etc., is an advantage.

- Knowledge of Cisco Video Infrastructure including VCS (Control & Expressway), TelePresence Server, TMS, CUCM, and MCU is an advantage.

- Handle Level 1 and Level 2 support tickets.

- Willing to work in a 24x7 support environment.

Please let me know if you have any questions.

Qualifications

Experience with Avaya and Cisco technologies.

Additional Information

All your information will be kept confidential according to EEO guidelines.