User Experience Athlete (Remote) Job at Ultrahuman in San Francisco

About Ultrahuman: Ultrahuman is the world's most comprehensive self-quantification platform. Ultrahuman’s products include the Ultrahuman Ring AIR, world’s lightest sleep-tracking wearable, Ultrahuman M1, a continuous glucose monitoring platform, Blood Vision, a preventive blood testing platform with the pioneering UltraTrace technology and Ultrahuman Home, a revolutionary health device for your home. By collating a large set of biomarkers on an integrated platform, Ultrahuman is able to create a grand unified view of the human body. About the Role: As a User Experience Athlete, you will be at the heart of our ecosystem, collaborating with all stakeholders to drive our success. You will embody our values, mission, and brand image, serving as a cornerstone of the Customer Success team at Ultrahuman. Your role is pivotal in shaping our customer experience, addressing user queries across multiple support channels with precision and care. If you are passionate about customer support, enjoy problem-solving, and have a keen eye for detail, we would love to have you on our team! Responsibilities: Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction. Product Expertise : Build a deep understanding of our product to provide accurate and effective solutions to user pain points. Cross-Functional Collaboration : Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement. Response Time : Ensure quick response times to customer inquiries, maintaining a stellar customer experience. User Journey Review : Proactively review the user journey to identify and address areas for improvement. Consultative Support : Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience. Automation and Efficiency : Develop your toolkit and leverage automation to streamline processes and make your job easier. To Apply: Send across a Loom Video answering the following questions to careers@ultrahuman.com . Introduce yourself, but we like the quirky, geeky, and experimental sides of people. We want to learn about you, but unconventionally. Include three random things about you in the intro. Why Ultrahuman & health tech? ( I know we rock, but what's your special (and top) reason to make it here ) According to you, what's the distinguishing factor between good and great customer experience? #J-18808-Ljbffr In Summary: As a User Experience Athlete, you will be at the heart of our ecosystem, collaborating with all stakeholders to drive our success . You will embody our values, mission, and brand image, serving as a cornerstone of the Customer Success team at Ultrahuman . Responsibilities: Customer query management, product expertise and cross-functional collaboration . En Español: Ultrahuman es la plataforma de autocuantificación más completa del mundo. Los productos ultrahumanos incluyen el Ultrahuman Ring AIR, el dispositivo portátil para rastrear el sueño más ligero del mundo, Ultrahuman M1, una plataforma continua de monitoreo de glucosa, Blood Vision, una plataforma preventiva de análisis de sangre con la tecnología pionera UltraTrace y Ultrahuman Home, un dispositivo revolucionario de salud para su hogar. Al reunir un gran conjunto de biomarcadores en una plataforma integrada, UltraHuman puede crear una visión unificada grande del cuerpo humano. Sobre el papel: como atleta de experiencia de usuario, estarás en el corazón de nuestro ecosistema, colaborando con todas las partes interesadas para impulsar nuestro éxito. Incorporará valores, misión e imagen de marca, como piedra angular del equipo de atención al cliente de Succeso en Ultrahuman. Si usted es apasionado por la atención al cliente, disfruta de resolver problemas y tiene un ojo agudo para los detalles, nos encantaría tenerlo en nuestro equipo! Responsabilidades: Gestión de consultas del cliente: gestionar rápidamente las consultas entrantes de clientes a través de varios canales de soporte (e-mail, chat, teléfono, WhatsApp, mantulas sociales) para garantizar la satisfacción del usuario. Experiencia del producto:: Construir una comprensión profunda de nuestro producto para proporcionar soluciones precisas y efectivas a los puntos de dolor de los usuarios. Colaboración interfuncional: Trabajar estrechamente con diversos departamentos para canalizar el feedback del cliente a los equipos adecuados para una mejora continua. Tiempo de respuesta: Asegurar tiempos de respuesta rápidos a las preguntas del cliente, manteniendo una experiencia estelar del cliente. Incluye tres cosas aleatorias acerca de ti en la introducción. ¿Por qué Ultrahuman & Health Tech? (Sé que estamos impresionados, pero cuál es tu razón especial y principal para hacerlo aquí) Según tú, cual es el factor distintivo entre una buena y excelente experiencia del cliente? #J-18808-Ljbffr