Account Manager

About the role:

The Account Manager is a key player in our agency, responsible for building and maintaining client relationships, executing dynamic social media strategies, and leading internal teams to deliver impactful results. With a focus on client satisfaction, creative thinking, and efficient project management, the Account Manager ensures the seamless implementation of campaigns, cultivates brand narratives, and contributes to the overall success of our clients and the agency.

This job is for you if...

• You have exceptional knowledge of marketing principles, analytics and concepts
• You have experience driving clear growth (revenue, customers, community) for different consumer brands
• You have experience in client services and client management
• You are a strong writer and presenter
• You’re passionate about music and culture
• You have impeccable attention to detail, project management, teamwork, communication, and organizational skills
• You have a deep desire to continually grow as a person
• You are proactive and often come to the table with unique ideas and approaches
• You’re detail-oriented with a commitment to follow through
• You’re nimble and flexible to succeed in a fast-paced environment
• You have a drive to exceed the expectations of NOX Media, its clients, strategic partners, and colleagues through hard work, creative thinking, and deep knowledge of industry subject matter

Roles & Responsibilities:

• Manage day-to-day client relationships and communications, ensuring proactive service.
• Oversee internal client-specific teams, ensuring execution aligns with strategic goals.
• Define brand narratives and content/growth strategies for clients.
• Create detailed content briefs and ensure effective communication with content creators.
• Lead and facilitate weekly client calls, ensuring client expectations are met.
• Review monthly reports, identify key takeaways, and refine strategies collaboratively.
• Ensure the team is playing to the nuances of each social platform for increased organic exposure.
• Identify influencers and contribute to building partnerships.
• Ensure the team is creating thorough paid ad campaigns and effectively communicate results / optimization tactics to clients.
• Write captions, organize content calendars, and maintain content quality standards.
• Contribute to the overall digital marketing strategy.
• Post content across socials 
• Stay updated with technology and best practices.

Necessary Experience:

• You have 3+ years in digital marketing and/or client management experience
• You have 3+ years of experience in collaborating with and/or managing cross functional marketing teams (creators, social media managers, etc.)
• General paid media knowledge (understanding of Google Analytics and Facebook Ads Manager)
• Collaborate effectively in a team environment
• An independent worker with strong time management and organization skills
• A problem solver with foresight and the ability to develop creative solutions
• Deep knowledge of digital advertising and marketing issues and trends, including the corresponding media landscape
• Ability to quickly and easily comprehend NOX’s business, issues and competitive environment, and translate them into agency plans and action
• Very experienced with the Google Suite [Gmail, Cal, Google Drive]
• Demonstrated problem-solving capabilities in a client-facing role
• Professional and respectful demeanor in dealing with internal and external business partners
• Integrity and optimism, regardless of the situation
• Use information, data, and resources to proactively identify and solve problems to get the job done

NOX Media is a dynamic and innovative social media marketing agency dedicated to helping talent and brands grow and monetize communities online. With a track record of success and a passion for creative storytelling, we empower our clients to connect with their target audience and achieve their marketing goals.