United Construction & Forestry is hiring: Service Writer in Houlton

Who We Are

United Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast. We service customers in various industries such as commercial, construction, agricultural, and consumers. United Ag & Turf is committed to exceptional customer service across all our locations and departments, including parts, sales, and service.

We see a significant opportunity in the Northeast to expand the John Deere brand. We are investing heavily in the region by building new facilities, upgrading operations, and hiring talented, hardworking individuals. As a sister company to United Ag & Turf, United Construction & Forestry offers numerous opportunities for career growth and advancement. We invite you to join our team as this is just the beginning.

What You’ll Get

• Bonus Program
• Training through John Deere University
• Comprehensive employee benefits including medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement

Job Type: Full-time

Schedule: Monday – Friday, 1st shift; Saturdays as needed

United Construction & Forestry is seeking a Service Writer responsible for assisting the Service Department with customer service needs, managing work orders, supporting pre-delivery of new equipment, handling repair and reconditioning of trade-in equipment, and overseeing daily shop and field service operations.

What You’ll Do

• Advise customers on technical issues, schedule service, plan jobs, and specify instructions based on customer and machine details
• Assist in appraising and quoting repair work, coordinating with the Service Manager on parts and labor requirements
• Schedule shop tasks, field service work, and vehicle pickups/deliveries
• Process warranty claims
• Establish and adjust work procedures to meet deadlines
• Open and close work orders efficiently to meet company goals
• Supervise shop activities in the absence of the Service Manager
• Participate in company-sponsored training to enhance skills and knowledge
• Maintain positive, professional relationships with colleagues, management, and customers

Requirements

What it Takes

• Proficiency with Microsoft Office and internet applications
• Positive attitude
• Excellent communication skills (oral and written)
• Strong organizational skills
• Customer service orientation
• Willingness to work extended hours and weekends as needed

Preferred

• 1 year of experience in Service Department operations
• Experience with John Deere equipment

Education

• High school diploma or GED

Physical Requirements

The physical demands include standing, sitting, talking, hearing, using hands for keyboard and phone operations, and light to moderate lifting (up to 50 pounds). Reasonable accommodations are available for individuals with disabilities.