ByEmployers.com is hiring: Sr UX Content Strategist in Southington Township

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Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we are a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we are on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost. That’s why we call ourselves Healthcare Warriors.

We’re committed to building diverse and inclusive teams—more than 2,000 of us and counting—so if you're excited about this position, we encourage you to apply even if your experience doesn’t match every requirement.

About The Role

The UX Content Strategist will plan the content strategy for our solutions, including form of delivery, governing the usefulness and usability of content, ultimately driving the intended experience, behaviors, and business goals we set to achieve. The UX Content Strategist will work closely with the product design and delivery teams to bring the vision of the solution to life.

What you'll do

• Collaborate with teams including UX Design, Content Writing, Experience, Product Management, and Marketing to achieve organizational goals.
• Audit and assess current content and ecosystems, identifying strengths, weaknesses, gaps, and opportunities.
• Inform and influence information architecture, site navigation, and user experience for new applications, owning content-driven site narrative and experiences.
• Develop flexible and intelligent content structures and experiences, including mapping keyword-based content structures.
• Implement strategies using quantitative and qualitative data to achieve business goals.
• Work with Marketing and UX teams to create best practices, content templates, and author training manuals.
• Create and maintain product taxonomies, metadata frameworks, page-level content types/models, and content migration plans; manage an editorial calendar considering product, channels, and stakeholders.
• Design and implement content creation and governance workflows and documentation.
• All other duties as assigned.

What you'll bring

• 5+ years of experience leading content strategy in a professional services environment.
• Exceptional organizational skills and structured thinking.
• Understanding of content creation, best practices, and emerging trends.
• Strong knowledge of content and design principles applied to the service industry.
• Ability to manage multiple projects and prioritize effectively.
• Experience with interaction design, UX principles, information architecture, and digital content ecosystems.
• Experience working with user journeys, personas, and research.
• Passion for storytelling and systems thinking.
• Experience in omni-channel strategy and healthcare industry preferred.
• Commitment to data privacy and ethical standards.
• Strong technical skills, proficient with Microsoft Office, Teams, Zoom, and telephony tools.
• Trustworthy with confidential information.

Additional Information

• Hybrid work environment.
• Competitive compensation, health benefits, 401(k), paid time off, and development opportunities.
• Recognition as a top workplace with a diverse, inclusive culture.
• Modern workplace amenities.

What You Should Know

• Internal applicants can apply through internal channels.
• Application process involves phone screening, assessments, interviews, and background checks.
• Quantum Health is an equal opportunity employer and maintains a tobacco-free environment.
• Applicants must be authorized to work in the U.S. without sponsorship.
• Resumes from third-party agencies are not accepted without prior agreement.

By submitting your interest, you agree to receive text notifications regarding your application.

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