Lead UX Designer Job at Exact Sciences in Madison

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects, and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

Exact Sciences’ Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and categorized into Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has specific, measurable Objectives and Key Results (OKRs) that the team aims to fulfill.

The Lead UX Designer helps drive and facilitate the realization of the UX strategy and vision for multiple journeys within a given Experience. Your focus is on shaping innovative design solutions, grounded in industry landscape, business needs, enabling technologies, and a deep, empathetic understanding of consumer needs and expectations.

Collaborating with teams including Designers, Copywriters, Content Strategists, Product, and Development partners, you’ll lead efforts in digital, marketing, and product design, focusing on interaction, visual design, design technology, and product management. Your role spans from defining interactions at various scales to overseeing the development of complex services and systems across digital platforms.

You excel at balancing macro and micro design aspects—driving a vision while being hands-on with details. Your approach involves continuous analysis, iteration, and delivery, always keeping the user at the center.

As the lead, you will bring people together, ensuring a holistic Service Design that covers all touchpoints in a customer’s journey, whether physical or digital. Your role involves navigating complex business, functional, and user challenges to develop innovative experiences aligned with business and user goals. You will also deliver scalable design systems and frameworks, inspiring and empowering junior designers.

You should be able to share examples of your work demonstrating your approach to user-centered design and how you communicate complex ideas through simple, engaging content that drives positive results.

Essential Duties

• Lead collaboration with strategists, researchers, product leaders, Design Ops, legal, regulatory, medical, labs, and Experience Design teams to produce deliverables (wireframes, visual systems, interaction models, design specs) for multiple journeys (3+), ensuring integration across touchpoints, customer types, and experiences.
• Advocate for incorporating user research into the UX vision, providing strategic guidance from conception to launch and optimization, and communicating it effectively to diverse audiences.
• Serve as a subject-matter expert in design, leading peers and partners to think about how design drives utility and inspiration.
• Remove impediments and ensure delivery of the experience vision & OKRs, building relationships with senior leadership and other departments such as Marketing.
• Stay current with UX best practices, standards, and design thinking processes, advocating for their adoption across teams.
• Create systems and strategies to help designers excel, using storytelling, design thinking, and prototypes to convey vision and features.
• Provide leadership, mentorship, and support for junior team members, guiding them to create cohesive experiences across projects and platforms.
• Maintain morale and support employee engagement initiatives.
• Demonstrate leadership qualities—attracting and retaining talent, fostering high performance, leading with integrity, humility, and accountability, and setting a clear vision.
• Support team management, including delegation, performance assessment, and providing feedback and training.
• Assist in content creation, editing, testing, and improvement to enhance product usability.
• Foster an inclusive environment and model inclusive behaviors.
• Prioritize problems and opportunities that contribute to product strategy using data, research, and industry trends.
• Uphold company mission and values—accountability, innovation, integrity, quality, teamwork.
• Manage legal reviews and feedback cycles effectively.
• Support compliance with Quality Management System policies and procedures.
• Act with an inclusion mindset, modeling these behaviors within the organization.
• Travel up to 20% of the time, including overnight/weekend trips.

Minimum Qualifications

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, or related field, or High School Diploma with 4+ years relevant experience.
• 8+ years of UX design experience, with at least 5 years in a senior or lead role.
• Extensive experience in modern UX techniques, methods, and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira).
• Experience with content management systems (Sitecore preferred) and user testing tools.
• Ability to communicate complex ideas simply and clearly to broad audiences.
• Experience managing end-to-end design processes from strategy to delivery.
• Experience collaborating across product, engineering, and design teams.
• Knowledge of accessible, inclusive, and equitable design principles.
• Experience with Agile/Scrum/Kanban methodologies.
• Strong organizational and time management skills, proactive approach, and ability to work independently and in teams.
• Legal authorization to work in the U.S. without sponsorship.
• Strong knowledge of HTML, CSS, JavaScript, and Adobe tools.
• Understanding of current web and mobile technologies.
• Expertise in human-centered design and design thinking methodologies.
• Experience with design systems (Material, Carbon, Fluent) and evolving or building them.
• Strong problem-solving, organizational, and analytical skills, with ability to adapt UX strategy based on research and data.
• Excellent communication skills, both written and verbal, adaptable to various audiences.

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Experience with B2C and B2B products/services.
• Experience in large organizations.
• Familiarity with Sitecore, React, Angular frameworks.

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