Assistant Community Manager Job at FirstService Residential in Woodbridge

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Description

Job Overview: As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors.

Work Schedule: Monday - Friday 8:30 am - 5:00 p.m. One - two nights per month

Your Responsibilities:

• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and provide resolution to questions or concerns in a timely fashion
• Assist with the daily general financial management and recordkeeping
• Assist with bid process
• Conduct regular inspections of site, where needed
• Maintain all records in Connect including work orders, resident information, Association documents, community information
• Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings, where necessary
• Assist with preparation of Board meeting agenda, monthly management report, and all other reports and materials needed for Board Packet
• Assist with establishing an annual calendar indicating all association activity, deadlines, elections, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary
• Handle mailings, as needed and required
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting)
• Meet with Community Manager weekly to ensure completion of open action items
• Maintain regular attendance and punctuality

Skills & Qualifications:

• College degree or equivalent work experience required
• Minimum of 2 years’ experience in a customer service environment
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent computer skills including email, Word, Excel, and PowerPoint
• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills
• Advanced written communication skills
• Advanced Microsoft Office skills
• Knowledge of basic accounting/budgeting procedures
• Ability to work under pressure, adapt to constant changes, handle multiple tasks, and coordinate others’ work
• Ability to keep complex records, organize data, and prepare reports in acceptable formats and timely manner
• Ability to conceptualize, plan, and organize multiple programs and assignments effectively
• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must remain focused and work effectively, efficiently, and cheerfully under such circumstances. Must remain alert to safety, health, and environmental concerns.
• Must work effectively and cheerfully in stressful environments due to adversarial situations

Physical Requirements / Working Environment:

• Sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying objects up to 25 lbs. and moving around the property
• Sitting and standing for extended periods
• Communicating via phone and in person to resolve issues
• Finger dexterity for typing and keyboard use
• Mobility to move around the office and property
• Extended hours including evenings, weekends, and holidays as necessary
• Indoor and outdoor work environments with variable conditions
• Ability to interact with all individuals, be alert, detail-oriented, and have good reasoning skills

What We Offer: Full-time benefits including medical, dental, vision, paid holidays, and 401k with company match. Occasional travel may be required.

Compensation: $25.00 - $28.00 per hour

Disclaimer: This description outlines the general nature and level of work. Management may assign duties and responsibilities as needed.