911 Dispatcher / Public Safety Communication Officer Job at GovernmentJobs.com i

Job Posting

The City of Great Falls is hiring for a position with a salary range of $21.46 to $22.55 hourly. The job is based in Great Falls, MT, and is classified as a regular full-time role. The job number is 25-00060 and is under the Police Department's Dispatch division. The position is open continuously.

The nature of the work involves receiving requests for information and assistance from the public and law enforcement. The role requires monitoring and dispatching emergency and non-emergency services, operating multiple computer systems, and providing medical assistance instructions. The position also involves preparing records and reports, accessing criminal history information, and maintaining effective working relationships.

Education and experience requirements include a high school diploma or equivalent, and six months of experience as a public safety dispatcher is desired. Necessary special qualifications include CPR certification, CJIN certification, and a valid Montana driver's license. Additional requirements include passing a psychological evaluation and an extensive background check.

Core competencies for the role include ethical conduct, communication proficiency, customer focus, problem-solving, stress management, and technical capacity. The work environment is an open office with multiple stations, and the physical demands include standing, walking, sitting, bending, and lifting up to 25 pounds. The work schedule is 40-hours per week, with rotating shifts and days off, following a Panama Schedule of 12-hour shifts, and every two months, employees rotate between day and night shifts.

The position is non-exempt and eligible for overtime, which must be authorized prior to working. Travel is primarily local, with occasional travel for off-site training and educational opportunities.

Full-time employee benefits include medical, dental, and vision insurance, retirement/pensions, paid holidays, vacation and sick leave, life and long-term disability insurance, and optional plans such as flexible spending accounts and 457 deferred compensation accounts. To learn more, visit the

City of Great Falls full-time benefits page.