Library IT Help Desk Technician Job at University of Wisconsin-Madison - Student
University of Wisconsin-Madison - Student jobs, Madison, WI, United States, 53774
Employer Industry: Higher Education Technology Support
Why consider this job opportunity:
- Salary of $14.50 per hour
- Opportunity to gain valuable experience in a technology-focused service area
- Work with a diverse team of IT and library professionals
- Supportive environment that values equity, diversity, and inclusion
- Gain hands-on experience with a variety of library technologies and equipment
- Flexible scheduling with a minimum of 15 hours per week
What to Expect (Job Responsibilities):
- Provide support and troubleshooting for library technology
- Collaborate with other student staff to deliver services at the InfoLabs and Library Technology Group Help Desk
- Process the circulation of technology items such as laptops and cameras
- Assist with orders for poster prints
- Deliver courteous customer service to library staff and patrons
What is Required (Qualifications):
- Excellent customer service skills
- Strong oral, written, and interpersonal communication skills
- Interest in problem-solving or experience with hardware and software troubleshooting
- Working knowledge of Apple macOS and Microsoft Windows operating systems
- Ability to work both independently and as part of a team
How to Stand Out (Preferred Qualifications):
- Formal or informal computer support experience
- Familiarity with standard desktop hardware and software
- Familiarity with computer networking
- Ability to lift computing equipment, including desktops, laptops, printers, and monitors
- Valid driver's license to drive a UW-owned vehicle
#HigherEducation #TechnologySupport #StudentJobs #CustomerService #DiversityAndInclusion
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