MERS Goodwill is hiring: E-Commerce Manager - Shipping & Library in Jennings

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Required Travel: 0%
Position Type: Hourly Full-Time
Hourly Rate: $24.50 Bonus Pay: Up to $18,000/year

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional E-Commerce Manager - Shipping & Library to join our E-Commerce team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're looking for an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, this could be the perfect fit for you.

Qualifications

High School Diploma/GED required; bachelor's degree preferred. At least three years of Retail Management experience is required, with Goodwill Retail experience preferred. A valid MO or IL state driver’s license and insurance are also required. The candidate should possess excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills should include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable. Comfort with workplace technology such as registers, scheduling, and inventory management software is necessary. Typing speed of 40+ WPM is strongly preferred.

Primary Duties/Responsibilities

• Oversee E-commerce Shipping and warehouse operations, resources, and budgets to meet or exceed all goals and benchmarks.
• Model core values to foster a culture committed to safety, ethics, and quality within the store.
• Supervise, direct, and train staff, ensuring they perform their primary functions effectively.
• Provide excellent internal and external customer service to ensure donor, shopper, and staff retention, and resolve customer issues promptly.
• Coach and counsel employees regarding job performance, including disciplinary actions up to termination.
• Exercise independent judgment in assigning daily duties to achieve operational goals.
• Identify and recommend employees for advancement based on performance.
• Protect company property and personal information from harm, damage, loss, or theft. Report any theft, misconduct, or unauthorized possession of company property.
• Follow, enforce, and model all agency policies, procedures, and values.
• Use effective staffing methods to ensure proper store staffing. Arrange replacements when necessary. Audit and approve payroll.
• Implement process improvements to eliminate wasteful practices.
• Maintain a professional appearance in accordance with MERS Goodwill’s dress code.
• Perform other duties as assigned.

Benefits include immediate medical coverage for full-time employees working 30+ hours/week, dental and vision benefits starting the first month for employees working 20+ hours/week, voluntary Life and AD&D insurance, 403(B) Retirement with employer match after one year, 401(A) Retirement, PTO up to 15 days, paid holidays, and flexible schedules.

MERS Goodwill is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS/MO Goodwill requires various background and records checks upon employment.

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