Media Consultant Specialist Job at CACI International Inc in Sully Square

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The Opportunity:

CACI has a need for a Media Consultation Specialist to support the Media Services Center (MSC) project as a critical component to the success of our contract. Consultants typically provide the initial and most-direct interaction with customers and represent the organization in a friendly, professional, and effective manner. Consultants serve as our initial customer interface and are the first line of assessment of our customers’ needs.

Using strategic communication skills, our Consultants guide customers in determining the most effective product and strategy for maximum impact. Consultants will serve as the customer advocate by providing strategic business insights and recommendations to the customer, as well as coordinating the requirements clearly and efficiently with the Production Managers. The most successful Consultants will have strong communication skills, have a good understanding of at least one of our business areas in media-related fields (graphics, video, photography, multimedia, and web), be eager to learn, be capable of multitasking, have strong customer service methodologies, and have task management experience.

Responsibilities:

• Consultants have intimate familiarity with their customers and projects, offer firsthand knowledge of all MSC services and products, anticipate the future needs of customers, and explore new ideas and concepts to facilitate building even stronger relationships. Customer requests are vetted and assigned to appropriate Production Managers using our COTS production database, Workamajig. Consultants are involved in collecting, analyzing, and developing improvements in response to customer satisfaction surveys. MCSs are intrinsically driven to provide our customers with timely, high-quality products and are critical in our Quality Assurance chain.

Qualifications:

Required:

• Five years of relevant experience in customer service management.
• Must have an active TS/SCI with Polygraph
• Experience managing customer relationships in a fast-paced, deadline-driven environment
• Strong organizational, multitasking, and documentation skills
• Associate’s Degree or higher in marketing, business management, graphic design, fine art, interactive design, photography, video production, journalism, mass communications, or other multimedia production field.
• Five years of relevant project management experience.
• Competent experience with SharePoint 2010 or 2013.
• Competent experience with Microsoft Office Products.
• Experience with Workamajig.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and General Business

• Industries

  Business Consulting and Services

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