Front Desk Associate - Studio City, CA ( Part -Time) Job at Tia in Los Angeles

Front Desk Associate - Studio City, CA ( Part-Time)

Role Title: Front Desk Associate - Part-Time

Schedule: Part-Time / Monday through Friday from 8:00 AM to 1:00 PM, with Saturdays as needed from 7:30 AM to 4:00 PM.

Compensation: $22 - $24/hr.

Manager: Clinic Manager

Role Summary: Ensures hospitable patient member experience at the Tia Clinic, and in collaboration with the care team and Clinic Manager, maintains efficient patient operations. Actively participates in reporting feedback/suggestions related to patient care, and clinic or front of house process to supervisory staff.

Responsibilities

• Hospitality: Be compassionate and utilize interpersonal communication to execute a hospitable and seamless patient experience
• Greet and direct all patients, or other related individuals to appropriate locations while maintaining excellent customer service at all times
• Maintain lines of communication amongst care team members to ensure back and front of house operations are aligned with patient/care team needs
• Educate patients when visiting the clinic on Tia Services (workshops, acupuncture, community events, retail products, pricing, etc.)
• Educate patients on scheduling and availability, and liaise with care coordinators to book appointments as needed
• Assist care coordinators in the booking process and scheduling inbound patients based on assignment
• Spearhead administrative duties including scanning and uploading patient information, electronic filing of documents, clinic operations documentation (Wellness Credits, billing issues, inventory, mail), and accuracy in DrChrono appointment check-in/out flows
• Set up and maintain facility cleanliness and ensure communal areas are stocked and maintained; escalate maintenance issues as needed
• Undertake ad-hoc projects to support clinic operations (research, product sourcing, process documentation, trainings, and other cross-functional tasks)

Member Engagement

• Compassionately embody the voice of Tia for prospective and existing members and provide excellent client service orientation
• Educate patients about Tia services (workshops, acupuncture, community events, retail products, pricing, etc.)

Qualifications

• Proficiency in core MS/Google Suite
• Tech-savvy with a willingness to learn new technologies and frameworks
• Excellent verbal and written communication
• Strong adherence to process; highly organized with keen attention to detail
• Self-motivated; able to work in a fast-paced environment
• Ability to navigate ambiguity and collaborate cross-functionally
• Enthusiastic, energetic, and friendly disposition; able to maintain composure under stress

Other important details

• You are available 20-29 hours/week including Saturdays
• You’re authorized to work in the US
• Tia is an equal opportunity employer