Customer advisor with Danish for TV streaming provider Job at Convergys in Missi

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Customer advisor with Danish for TV streaming provider

Apply locations POL Warsaw - Al. Solidarności 171, Building B-3rd Flr posted on Posted 30+ Days Ago time left to apply End Date: October 31, 2025 (30+ days left to apply) job requisition id R1591527

Job Title:

Customer advisor with Danish for TV streaming provider

Job Description

Job description:

• Provide assistance via phone, email or chat
• Deliver technical support for the streaming company,
• Address contract and billing inquiries thoroughly and efficiently,
• Handle and process customer complaints with empathy and professionalism,
• Serve B2B and B2C clients on inbound calls as first and second line support,
• Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

Requirements:

• Service-oriented thinking with focus on customer experience
• Fluency in Danish (C1 level), and English written and verbal (B2),
• Administrative and technical knowledge,
• Outstanding communication skills and good listener,
• Minimum 6 months of experience in customer service,
• Willingness to perform soft selling and upselling,
• Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 9:00-19:00 and weekends between 10:00-16:00 .

Nice to have:

• Experience with CRM system.

We offer:

• Salary: 11.000,00 PLN gross monthly.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Contract of employment or contract of mandate.

Location:

POL Warsaw - Al. Solidarności 171, Building B-3rd Flr

Language Requirements:

Danish (Required), English

Time Type:

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About Us

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future.
Some call us a global technology and services leader.
But we’re so much more.

Human-centered, tech-powered, intelligence fuelled.
Every day we’re busy helping over 2000 of the world's best brands
solve their toughest business challenges.

Whether it’s……
designing game-changing brand experiences,
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or building loyalty to drive revenue.

We’ve got them covered. But how?

We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.

We’re the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.

By integrating strategy & design with data & analytics, enterprise technology,
and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

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