Expeditor Job At Hannaford Supermarkets
Hannaford Supermarkets, a local market in Portland, Maine, started in 1883 as a fresh produce vendor and is now connected to its roots through its Local program. This program celebrates not only local foods but also the preservation of farmland, local traditions, and local jobs. As an Expeditor in the Hannaford To Go department, you will be the customer service liaison, ensuring smooth and quick customer pickups and deliveries. Your role will ensure that customers have a positive experience through accurate and fast orders that contain the highest quality fresh items from our shelves.
As a Hannaford To Go Expeditor, your duties will include:
- Organize and prioritize shop and pickup processes.
- Conduct order reviews.
- Check code dates and fresh product quality with a focus on produce.
- Count parcels to ensure accuracy.
- Stage orders and consolidate bags when appropriate.
- Setup shopper carts.
- Partner with department leaders to ensure items requiring preparation are handled properly.
- Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers.
- Monitor and manage all last-mile delivery orders through applicable dashboards.
- Monitor and manage all Flybuy orders through the staff dashboard app.
- Answer phone calls to address customer questions and arrivals.
- Adhere to order wait time and order completeness goals.
- Handle cash pickups and change orders as requested, logging as required.
- Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of age restricted items.
Qualifications for this role include:
- Effective communication and customer service skills.
- Must meet minimum age requirements to perform specific job functions (18 years of age).
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.
Physical requirements for this role include:
- Perform repetitive hand and arm motions while standing/walking during the majority of the shift.
- Ability to wear the shopping device, hands free while shopping orders.
- Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
- Push or pull up to 75 pounds on occasion.
- Work in and out of inclement weather when necessary.
- Gather up to five shopping carts and push them to designated areas.
- Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, shellfish, house plants/flowers, and household cleaners.
- Have sufficient visual acuity to read the handheld unit display screen as well as check identification cards, checks, invoices, and other written documents.
The salary range for this position is between $15.90 - $21.60 per hour.
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.