Library Aide (PT) - Mustang Job at City of Scottsdale in Scottsdale

At Scottsdale Public Library, our mission is putting people at the heart of dynamic library services. We invite you to consider joining our innovative team in our efforts to achieve this mission.

How we put our patrons at the HEART of what we do:
Our team continually work towards providing outstanding services everyday and leaving our patrons feeling great after interacting with us. We like to keep things light by bringing fun and being a welcoming and inclusive library.

How we put you at the HEART of what we do:
Our organization prefers genuine learning and creativity. We want your unique perspective and skills to add to the make-up of how we serve Scottsdale residents.

About the Position:
Provides exceptional customer service in a courteous and professional manner in the Library Services department within Community Services. Library Aides work a varying schedule that includes evenings and rotating weekends. This position works 4 days a week with a regular closing shift on Monday nights.

Anticipated starting salary for this position may be up to mid-point depending on candidate’s experience and internal equity. The full salary range is listed above and mid-point for this position is $21.84/hour.

Education and Experience

• A high school diploma or General Educational Development (GED) equivalent.
• Two years college work completed.
• One year of public contact experience resolving various levels of customer service needs.
• Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substituted.

Licensing, Certifications and Other Requirements

• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Provides exceptional customer service in a courteous, professional manner at Library check out, customer service, triage, call center, drive-up window, Library operations, and roves in accordance with CREST (Customers Receive Exceptional Service Today), the Scottsdale Way, and the City of Scottsdale’s Employee Values.
• Performsvarious library work functions on the library computer system.
• Providesinitial troubleshooting and problem-solving to library customers and refers unresolved problems to the appropriate staff member or department.
• Checkslibrary materials in and out, withdraws materials, and suppresses materials in the library catalog in an accurate manner.
• Workswith customers to assist with self-check circulation, call center, triage, and/or drive-up service window or other service points to answer questions.
• Supportsother staff members by helping them complete their job duties.
• Maintains flexibility to perform other duties as needed.

• Bends, stoops, and lifts arms above shoulder to lift, move, and shelve books and other library materials.
• Stacks books on carts. Pushes heavy cart weighing up to 300 pounds across library.
• Operate a variety of standard office equipment including a computer, laptop, and/or tablet PC, telephone, e-reader, calculator, cash register, bar code reader, copy and fax machines requiring continuous and repetitive arm, hand, and eye movement.
• Works at public service points and roves, which requires staff members to be on their feet for up to several hours at a time.
• Works a flexible schedule that includes days, evenings, and weekends, and may vary from week to week.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an otherwise qualified applicant with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.