Unified Communications Administrator

Unified Communications Administrator

The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Unified Communications Administrator to support our government customer located in O'ahu, Hawai'i.

Provide administrative support for Unified Communications requirements under NEC Baseline support and for Mission Support.

Description of Responsibilities:

• Provide oversight, administrative, and technical support for Unified Communications requirements under NEC Baseline support and for Mission support as required.
• Provide voice service (analog, digital, IP) on Government property on Oahu, HI to connect to any location worldwide.
• Manage the configuration and maintenance of digital, Voice over Internet Protocol (VoIP) end user telephone device. Operate and maintain the VoIP Local Session Controller for the installation infrastructure.
• Provide moves, additions, changes to user accounts, and network configuration for DISA Enterprise Voice over IP (EVoIP) customers and Enterprise Classified Voice over IP (ECVoIP) customers.
• Schedules and/or provides local touch labor, such as troubleshooting, repair, and changing cable pairs.
• Provide Central Office (CO) switch features; for example, call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller identification (ID), and other phone supported features.
• Provide access to service for the transmission of official Government business, to include on post, local commercial, and Defense Switched Network (DSN).
• Other duties as assigned by Supervisor.

Required Degree/Education/Certification:

• Bachelor's degree and minimum three (3) years of relevant experience.
• Bachelor's degree requirement may be supplemented with High School diploma and five (5)+ years of experience, if DCWF (The DoD Cyber Workforce Framework) requirement is satisfied through military training or certifications.
• Certification IAW DCWF System Administrator Basic [Work Role - (WR) 451].
• Must possess and maintain DoD 8570.01 IAM Level II certification (Comp TIA Security +CE or CISSP preferred).
• Collaboration Concentration Exam (CCNP) preferred.

Required Skills and Experience:

• Experience with CISCO Unified Communication Manager suite of products.
• Work may involve sitting or standing for extended periods of time. Must be able to lift 30lbs to waist height.
• May be required to work overtime.
• Rotational callback and emergency duty are requirements of this position.

Required Citizenship and Clearance:

• Must be a U.S. Citizen
• Must be able to obtain and maintain a Secret security clearance.

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees.

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, K?pono Government Services, and Kapili Services, Po`okela Solutions, K?kaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.