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Subaru South Charlotte

Subaru South Charlotte is hiring: Service Writer in Pineville

Subaru South Charlotte, Pineville, NC, US, 28134

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Service Writer

Subaru South Charlotte | Charlotte, NC
“Whatever it takes to stand above the rest.”

Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians.

This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer.

What We Offer:

  • Competitive Pay + Bonus Opportunities

  • 401(k) Plan with Match

  • Health, Dental & HSA Options

  • Holiday Bonus Program

  • Employee Discounts on service, parts, and vehicles

  • Paid Training & Career Development

  • Closed on Sundays

  • Team-Oriented Culture and hands-on leadership

Your Responsibilities:

  • Greet customers warmly and check them in for service appointments

  • Accurately document customer concerns and vehicle issues on repair orders

  • Communicate with technicians to understand diagnosis, timelines, and recommended repairs

  • Present repair estimates to customers clearly and professionally, answering questions and gaining approvals

  • Keep customers updated throughout the repair process and notify them of any delays or additional work needed

  • Coordinate vehicle delivery and ensure satisfaction with completed services

  • Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders

  • Help maintain a clean, organized, and welcoming service lane

What We’re Looking For:

  • Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred)

  • Excellent communication and interpersonal skills

  • Strong organizational skills with attention to detail

  • Ability to multi-task in a high-volume environment

  • Basic mechanical knowledge and interest in the automotive industry

  • Familiarity with dealership management software (CDK experience a plus)

  • Valid driver’s license and clean MVR

  • Positive, team-focused attitude

Ready to grow your career with a dealership that puts people first?
Apply today and join a high-performing team at Subaru South Charlotte.

Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.