Highland Park Ford
We’re looking for an experienced and motivated Service Writer to join our dealership’s service team. In this role, you’ll be the primary point of contact for customers needing vehicle service and repairs, ensuring a smooth, efficient, and customer-focused experience from start to finish.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits:
Competitive Pay based on experience (weekly salary plus commission)
Health, Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
Responsibilities:
Greet customers, listen to their service needs, and create accurate repair orders
Maintain strong customer relationships and deliver consistent communication throughout the repair process
Monitor progress of repairs and keep customers updated regularly
Coordinate with technicians on timelines, parts needs, and job completion
Maximize service department profitability by identifying and offering recommended services and promotions
Uphold ethical standards and dealership policies
Participate in quality control and help develop standard operating procedures
Maintain a clean, professional, and organized work environment
Requirements:
High school diploma or equivalent
3+ Automotive service experience required (Service Advisor, Assistant, Writer, etc.)
Experience with Ford or Lincoln dealership a huge plus
Proficiency with computers and dealership management systems (CDK)
Completion of service advisor/customer satisfaction training preferred
Valid driver’s license with a clean driving record
Fluent in English with strong communication and multitasking skills
Ability to stay focused and productive in a fast-paced, interruption-heavy environment
We are an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. Discrimination of any kind is not tolerated, and we welcome applicants from all backgrounds to apply.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits:
Competitive Pay based on experience (weekly salary plus commission)
Health, Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
Responsibilities:
Greet customers, listen to their service needs, and create accurate repair orders
Maintain strong customer relationships and deliver consistent communication throughout the repair process
Monitor progress of repairs and keep customers updated regularly
Coordinate with technicians on timelines, parts needs, and job completion
Maximize service department profitability by identifying and offering recommended services and promotions
Uphold ethical standards and dealership policies
Participate in quality control and help develop standard operating procedures
Maintain a clean, professional, and organized work environment
Requirements:
High school diploma or equivalent
3+ Automotive service experience required (Service Advisor, Assistant, Writer, etc.)
Experience with Ford or Lincoln dealership a huge plus
Proficiency with computers and dealership management systems (CDK)
Completion of service advisor/customer satisfaction training preferred
Valid driver’s license with a clean driving record
Fluent in English with strong communication and multitasking skills
Ability to stay focused and productive in a fast-paced, interruption-heavy environment
We are an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. Discrimination of any kind is not tolerated, and we welcome applicants from all backgrounds to apply.