Heyday Skincare Corporate
Master Studio Educator Job at Heyday Skincare Corporate in Washington
Heyday Skincare Corporate, Washington, DC, US, 20009
Job Description
Job Description
Benefits/Perks:
About the Role
As a Studio Educator, you are a proactive, self-starting Esthetician and a true brand ambassador. You lead by example, delivering outstanding service, upholding sanitation standards, and creating personalized treatment and home care routines for clients. Youre a coach, sharing Heyday standards and skincare wisdom. You collaborate with Shop Leadership to ensure that Hosts and Estheticians are well-trained in services and product knowledge. Youll spend approximately 30% of your time onboarding, training, and coaching, and 70% with clients in the treatment room.
This role requires a Masters License for D.C.
What Youll Do
Coach Estheticians to Success
Onboarding and Training of New Estheticians
- Competitive Hourly Wage
- Product and Enhancement Commission
- Discounted facials
- Friends & Family Discount on Services
- 35% Product Discount
- Medical, Dental, Vision Benefits
- Paid Time Off
About the Role
As a Studio Educator, you are a proactive, self-starting Esthetician and a true brand ambassador. You lead by example, delivering outstanding service, upholding sanitation standards, and creating personalized treatment and home care routines for clients. Youre a coach, sharing Heyday standards and skincare wisdom. You collaborate with Shop Leadership to ensure that Hosts and Estheticians are well-trained in services and product knowledge. Youll spend approximately 30% of your time onboarding, training, and coaching, and 70% with clients in the treatment room.
This role requires a Masters License for D.C.
What Youll Do
Coach Estheticians to Success
- Regularly assess estheticians on technical skills, shop sanitation, and training compliance.
- Collaborate with Shop Managers on strategies to meet shop goals by analyzing KPIs and creating actionable plans.
- Coach estheticians based on client feedback, providing targeted training to enhance technical and soft skills.
- Work with the Studio Manager to create specific, time-bound action plans for each esthetician, supporting growth through structured education.
- Ensure estheticians follow protocols and communicate effectively with clients about treatments and home care.
- Lead new product and service launches in your shop.
- Conduct monthly workshops to enhance technical and communication skills.
- Act as the shops product expert, educating all team members on retail offerings.
Onboarding and Training of New Estheticians
- Schedule and conduct new hire training (Foundations) according to Heydays standards.
- Observe and support new hires as they transition to the floor, working with managers to ensure their success.
- Provide ongoing training and coaching within the new hires first 90 days to reinforce standards.
- Partner with Studio Managers and Recruiting to support hiring processes.
- Host recruiting events, including career fairs and school visits.
- Build local relationships for referrals from estheticians and nearby spas.
- Coach team members on communication for seamless transitions from FOH to the treatment room.
- Serve as a treatment room expert, modeling an elevated client experience.
- Identify hospitality opportunities by utilizing AskNicely survey insights.
- Act as the in-shop product knowledge expert.
- Valid esthetics license in the state of application with at least 2 years of experience.
- Ability to build trust and relationships.
- Results-oriented with experience in coaching and feedback delivery.
- Skilled at balancing multiple tasks.
- Passionate about helping others succeed.
- Experience as a Lead Esthetician or in an esthetics education role is a plus.
- Self-motivated and proactive.