Pafford Emergency Medical Services is hiring: Aviation Communication Specialist

AVIATION COMMUNICATION SPECIALIST

Full Job Description

The Communication Specialist is one of the first points of contact for discharge planners, physicians, facilities, and other Emergency Medical Services (EMS) agencies. This position is primarily responsible for emergency flight operations for Pafford’s air medical teams. This includes call intake for inter-facility flights, dispatching the flight team, flight following, and coordinating helicopter operations with landing zone coordinators and security/police officers at sending and receiving facilities. When not actively working through flight requests, the Communication Specialist handles non-emergency ground ambulance transport requests.

Knowledge, Skills, and Abilities Required:

• Ability to perform oriented tasks efficiently and accurately in a fast-paced, high-stress environment.
• Ability to listen, speak, and write articulately and clearly, interacting effectively with the public, diverse workgroups, and emergency staff.
• Ability to understand telecommunications organizational structure, policies, procedures, programs, practices, terminology, and services.
• Ability to work all shifts, including holidays and weekends.
• Effective communication skills, respectful and clear.
• Ability to summarize key information accurately, using correct grammar, spelling, and punctuation for database entry and communication with co-workers and pre-hospital care staff.
• Demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality, and accountability through quick, effective responses to change.

Training to be provided:

• Call intake for inter-facility flights
• Dispatching the flight team
• Flight following procedures
• Coordinating helicopter operations with landing zone coordinators, security, and police at sending and receiving facilities
• Reading weather reports
• Handling non-emergency ground ambulance transport requests
• Scheduling non-emergency ground ambulance transports

Licensure, Certification, or Registration Requirements for continued employment (after one year):

• Proficiency in the above training areas
• CPR certification
• Certified Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists)

Education/training REQUIRED:
High school diploma or GED. PREFERRED: Certified Flight Communicator Course. Additional position requirements include rotational hours (weekends, days, evenings, nights, holidays). Hours may vary, and shift holdovers may be necessary during high call volume periods.

Salary: $38,896 - $50,336, based on a 48-hour week one week and a 36-hour week the next.

Relocation assistance is available for qualified candidates.