IT Product Coordinator and Technical Writer (Remote)

@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. We are seeking an IT Communications Specialist/Technical Writer who is a detail-oriented, self-starter with excellent communication skills to help us create technical and strategic deliverables for our federal agency clients. Key Responsibilities: + Serve as the lead facilitator between the client (NASA) and the technical team + Facilitate meetings with the client, including drafting agenda, facilitating the conversation with updates and roadblocks, document meeting notes, conveying client expectations to the team + Create and oversee documentation, including documenting user cases, creating 509 and plain language complaint documentation + Write executive-level briefings, white papers, standard operating procedures, after actions reports, situation reports, meeting minutes and additional project documentation. + Draft, expand, refine, and edit technical concepts, processes and solutions into comprehensive, compliant, and organized documents and guidance. + Consult with clients and internal technical team to create, maintain, and publish templates, technical resources, user guides/standard operating procedures, white papers, executive level briefings, policies, orientation materials, trainings, and other project documentation as needed. + Translate highly technical subject matter into communications materials which are clear and understandable to a wide audience. + Establish rapport and working relationships with clients, leadership executives, and subject matter experts and work with Help Desks to uncover needs. + Support IT project managers in communications planning, digital communications, materials development, related research and outreach. + Provide support across projects including managing project timelines, meetings, deliverables, and work plans, and developing monthly project reports. + Assume ownership of writing and communication project tasks and, with oversight from senior team members, complete key deliverables. As an IT Communications Specialist/Technical Writer, you will have: + Three or more years of experience creating documentation for IT, software, or other technology-based areas within agency, marketing, or IT environments + BS/BA in Business, Communications, English, Writing, Marketing, or equivalent in professional experience + Excellent client service and problem-solving skills + Talent for communicating clearly and concisely and working well with all types of personalities + Strong organizational skills and extreme attention to detail + Flexibility to adapt to frequent changes and ability to work in a fast-paced, deadline-oriented environment + Proficient in Windows PC environment, including Microsoft Office 365 applications Professional Skills: + Excellent verbal, written, organizational and project management skills + Ability to juggle multiple priorities, deadlines, and documentation suites at once + Ability to develop, document, and publish technical processes + Ability to understand, interpret, and translate complex and technical information + Ability to think creatively and provide innovative solutions to clients’ communications challenges and problems + Ability to implement existing brand and style guides in alignment with client and industry standards + Ability to collaborate with others and incorporate feedback in deliverables + Proficiency in Windows PC environment, including Microsoft Office 365 applications, particularly Microsoft Word Desired Skills & Experience + Familiarity with federal Plain Language Guidelines + Familiarity with writing for Section 508 requirements + Familiarity with Agile and/or development cycles such as SDLC or EPLC + Experience working with cloud-based platforms, including Salesforce, Appian, ServiceNow, MuleSoft, etc. + Experience with image and video editing (such as Snagit and Camtasia) Job Location: Remote/Flexible Working at ICF Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (cf.com/legal/equal-employment-opportunity) . COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (eoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf) and Pay Transparency Statement (ol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_English\_unformattedESQA508c.pdf) . Virginia Remote Office (VA99)