Sr. Solution Architect Partner Design Studio (AI-First Design Focus)

Sr. Solution Architect Partner Design Studio (AI-First Design Focus)

The ServiceNow Partner Design Studio is looking for a Solution Architect with a passion for innovation, co-creation, and cutting-edge design practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach where AI is embedded into every step of design and solutioning.

If you're excited about transforming industries with AI-powered solutions and thrive in strategic technical roles, this could be the role for you.

What You'll Do

As a Solution Architect, you'll co-create offerings with some of the world's most strategic partners. You'll be a key contributor in designing and guiding AI-infused ServiceNow solutions that address real-world business challenges.

Key Responsibilities:

• AI-First Co-Creation: Apply an AI-first mindset in all partner engagementsfrom design workshops to solution architectureensuring partners are equipped to lead in an AI-driven market.
• Technical Leadership: Provide expert guidance on the ServiceNow platform, offering insights drawn from successful implementations and helping partners make informed, AI-aware decisions.
• Strategic Engagements: Drive conversations around market positioning, industry opportunities, and how AI can be leveraged to create differentiated solutions.
• Design Studio Collaboration: Facilitate human-centered design workshops with partners, leveraging AI to enhance user research, prototype testing, and solution scoping.
• Business Alignment: Support partners in defining go-to-market strategies, technical goals, and measurable outcomesall through the lens of AI-enhanced capabilities.
• Partner Enablement: Understand partners' technical strengths and guide them in embedding AI into their ServiceNow-powered offerings.
• Solution Evangelism: Collaborate with the ServiceNow field to advocate for innovative, AI-enabled partner solutions.

What Makes You a Strong Fit

Required Qualifications:

• 8+ years in technical sales, pre-sales, solution architecture, or similar roles.
• Significant experience working with technology partners, at either a partner or OEM level.
• Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy.
• Proven ability to guide partners through complex solution designs and business strategy discussions.
• Deep curiosity and interest in AI technologies and emerging trends.
• Clear communicator, comfortable engaging at the CxO level and translating complex topics into actionable insights.
• Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector is a plus.

Preferred & Standout Experience

• AI & Automation Expertise: Knowledge of how to apply generative AI, predictive analytics, or automation tools in enterprise solutions.
• ServiceNow Platform Development: Experience building solutions directly on the ServiceNow platform.
• Design Thinking: Training or certification in Design Thinking and applying these principles in co-creation with partners.
• ServiceNow Certifications: Strongly preferred (e.g., Certified System Administrator, Application Developer).
• Business Development Background: Experience developing partner go-to-market plans or new solution plays.
• Competitive Platforms: Familiarity with alternative cloud or enterprise software platforms is a plus.

For positions in this location, we offer a base pay of $149,250 - $246,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.