JLL
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This range is provided by JLL. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range $93,000.00/yr - $95,000.00/yr
The Community Manager s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property and virtually. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events.
Additionally, this position may manage the back-end of the property app, manage property social media accounts, and create internal marketing collateral.
Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.
Job Duties
Coordination of regular programming including special events, conveniences, contests, raffles, and brand activations for the building and individual companies
Manages property conference center and event spaces
Partners with onsite and local retailers and dining establishments to highlight promotions in the building app
Assist the property management and leasing teams in tours, welcome collateral and events for new tenants
Responds to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner
Partner with the local gyms and fitness providers for health and wellness programming
Maintains back-end of property app, including conference center reservations, building events, and local information
Manages the property Facebook and Instagram page
Creates internal marketing messaging and collateral for property programming and events
Assists with filming requests on property
Acts as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
Experience planning events on sustainability, charity, education, arts and health & wellness
Plan and maintain the property programming budget
Negotiate contracts with area vendors for best prices and services
Knowledgeable of local and trending festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, helping to coordinate reservations and tickets
Provides detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
Writes and designs e-blasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around Downtown Chicago.
Provides timely and accurate reporting to the finance department to ensure accurate billing of services to clients
Other concierge-related requests, as needed
Other reports, duties, meetings TBD
Skills And Aptitudes
Experienced marketing and event planning
Independent thinking and self-starter
Ability to host and engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 1000 attendees
Eye for clean, concise marketing collateral
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who is able to work with minimal supervision
Creative problem solver
Great time management
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
Education And Experience
Bachelors Degree or equivalent work experience
At least three years experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly-preferred
Seniority level Seniority level Associate
Employment type Employment type Full-time
Job function Job function Marketing and Sales
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