Aloden, Inc.
Aloden, Inc. is hiring: Video Conference Support Engineer in Wayzata
Aloden, Inc., Wayzata, MN, US, 55391
Job Title: Video Conference Support Engineer
Location: 15407 McGinty Rd West, Wayzata, MN 55391
Employment Type: Contract to Hire
About the Role
We are seeking an experienced Video Conference Support Engineer to join our global AV/Video Conferencing support team. This role will be responsible for designing, implementing, maintaining, and supporting enterprise-grade video conferencing solutions across multiple platforms and technologies. You will play a critical role in ensuring seamless execution of hybrid meetings, webinars, and virtual events, while providing advanced troubleshooting and technical expertise.
Key Responsibilities
Must-Have:
Location: 15407 McGinty Rd West, Wayzata, MN 55391
Employment Type: Contract to Hire
About the Role
We are seeking an experienced Video Conference Support Engineer to join our global AV/Video Conferencing support team. This role will be responsible for designing, implementing, maintaining, and supporting enterprise-grade video conferencing solutions across multiple platforms and technologies. You will play a critical role in ensuring seamless execution of hybrid meetings, webinars, and virtual events, while providing advanced troubleshooting and technical expertise.
Key Responsibilities
- Design, implement, and maintain enterprise-grade video conferencing solutions (Zoom, Microsoft Teams, Webex, etc.).
- Manage and oversee operations of hybrid meetings, webinars, and virtual events across multiple time zones.
- Serve as an escalation point for complex technical issues during live events and high-profile meetings.
- Collaborate with IT, Facilities, and Security teams to optimize AV infrastructure and maintain compliance with organizational standards.
- Manage vendor relationships for AV hardware, software, and support services.
- Develop and enforce SOPs for video conferencing support, troubleshooting, and preventive maintenance.
- Provide training for clients and junior engineers on best practices and emerging technologies.
- Monitor system performance, gather user feedback, and recommend enhancements to improve user experience.
- Stay updated on industry trends and recommend upgrades or new tools.
Must-Have:
- Strong expertise with Microsoft Teams, Zoom, Webex and enterprise AV infrastructure.
- Experience with Poly Clariti, Crestron, Polycom codecs, Logitech codecs (implementation, configuration, troubleshooting, and support).
- Ability to install, configure, and troubleshoot Polycom and Logitech video conferencing devices.
- Experience creating and delivering detailed project documentation for both operations and customer reference.
- Proficiency in troubleshooting complex AV solutions involving mixed media technologies.
- Knowledge of Polycom and Logitech hardware setup and maintenance.
- Experience with reporting and analytics related to AV operations.
- Strong communication skills to interact with global stakeholders.
- Ability to work under pressure during live events.
- Self-motivated and capable of independent troubleshooting.
- Excellent documentation and training skills.
- Global exposure - work with multiple technology platforms across diverse geographies.
- Opportunity to handle enterprise-level AV infrastructure.
- Collaborative work environment with global teams.