Communication Operator I Job at Sutter Health in San Francisco

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Organization

CPMC-California Pacific Med Center Van Ness

Position Overview

Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

Education

Job Description:

HS Diploma or equivalent education/experience

Skills And Knowledge

Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s protected health information (PHI).

Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives.

This position requires 2 months of Full-Time training.

Job Shift

Day/Evening/Night

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Saturday, Sunday

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $31.07 to $37.28 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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