Ascentria Care Alliance is hiring: Good News Garage Administrative Assistant in

Good News Garage Administrative Assistant

Join to apply for the Good News Garage Administrative Assistant role at Ascentria Care Alliance

Good News Garage Administrative Assistant

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Join to apply for the Good News Garage Administrative Assistant role at Ascentria Care Alliance

Help us Build a Thriving New England!

Good News Garage is a member of Ascentria Care Alliance. Ascentria employees and volunteers take pride in their impact on the people they serve. It’s more than just a job; it’s an opportunity for our employees to care for and share in the lives of people who greatly need and appreciate their presence. Ascentria Care Alliance focuses on every child, elder, disabled person, refugee, endangered teen, or teenage mom to build stronger communities one person at a time. This is an excellent opportunity to enhance the operations of a $135m non-profit social services organization with programs throughout New England.

Job Details

Description

Help us Build a Thriving New England!

Good News Garage is a member of Ascentria Care Alliance. Ascentria employees and volunteers take pride in their impact on the people they serve. It’s more than just a job; it’s an opportunity for our employees to care for and share in the lives of people who greatly need and appreciate their presence. Ascentria Care Alliance focuses on every child, elder, disabled person, refugee, endangered teen, or teenage mom to build stronger communities one person at a time. This is an excellent opportunity to enhance the operations of a $135m non-profit social services organization with programs throughout New England.

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofitsin New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities.

Good News Garage launched in Burlington, Vermont in 1996 as one of the nation’s first car donation nonprofits providing affordable and reliable transportation options for people in need. Now expanded to Maine, Massachusetts and New Hampshire, Good News Garage has provided over 5,000 New England families with reliable vehicles.

The Ready To Go program at Good News Garage provides van transportation to individuals and families, enabling them to access essential life activities, including work, job training and childcare.

Position Overview

The Administrative Assistant is responsible for interacting with donors and clients, efficiently and professionally facilitating vehicle donations and awards, maintaining electronic and physical filing systems, completing billing and financial reporting requirements and performance measuring, oversight of the Burlington, VT Good News Garage office, and all related paperwork and recordkeeping.

• Provide office operations support for the Good News Garage program, including communication, scheduling, and coordination.
• Assist the Program Manager with issuing and collecting surveys, managing expense reports, and coordinating reporting.
• Input and manage accounts payable invoices and bill clients, ensuring accuracy and timeliness.
• Maintain and manage spreadsheets to track program metrics and other administrative needs.
• Uphold a high level of confidentiality in handling sensitive information.
• Provide excellent customer service by responding to donor or recipient inquiries promptly and professionally, ensuring a positive experience for all.
• Responsible for assisting with weekly, monthly, and year-end reporting, ensuring the smooth flow and accurate documentation of donations and program activities.
  
  

• Troubleshoot issues that arise, applying good decision-making skills to resolve problems promptly.
• Coordinate with various parties to troubleshoot logistical challenges and timely processing of donated vehicles.
  
  

• Act as the first point of contact in the vehicle donation process, interacting with potential donors and mechanics to facilitate smooth and efficient donations.
• Work independently to serve as a backup to the Program Manager as needed, ensuring continuity of operations and support.
• Willingness to participate in organization committees as needed, providing input and support to enhance organizational effectiveness.
• Work independently to manage multiple tasks, ensuring deadlines are met and work is prioritized effectively.
• Represent Good News Garage at community events as needed, ensuring professional and positive representation of the organization.
  
  

• Ability to maintain current electronic and physical filing systems to ensure easy access and retrieval of information.
• Manage office supplies and coordinate with program leadership for timely replenishment and maintenance of office equipment.
• Coordinate with Program Leadership to evaluate and decide whether to accept vehicles donated to Good News Garage.
  
  

• High school diploma or equivalent required.
• Associate's degree preferred.
• Minimum of two (2) years of administrative and customer service experience preferred.
• Must have a valid driver's license and positive driving record to assist with car donations.
• Excellent customer service skills, with a pleasant telephone manner and the ability to interact courteously with the general public, staff, and vendors.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook); ability to learn new software programs as needed.
• Demonstrated ability to work independently, make decisions, and manage multiple tasks.
• Ability to respond to stressful situations calmly and professionally.
• Perform other duties as assigned to help meet the goals of the program or the agency.
  
  

• High quality/affordable health, dental, and vision insurance to support your overall wellness
• Flexible Spending Account to help manage eligible expenses
• A 403(b) retirement plan with employer match
• A full-service Employee Assistance Program with many free and accessible services and supports
• Generous tuition reimbursement to invest in your professional growth and development
• Paid time off which increases as your tenure grows and holidays for work-life balance
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Individual and Family Services

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