Robert Half is hiring: Customer Service Representative -Producer Services in Chi

Job Hours of operation 7:30am-8:00pm central time

Job Schedule-Some Saturday hours may be required.

Job Schedule-five days on site.

TEMP TO PERM

bilingual is a plus but not required

Job Hours-40 hours

Interview process- 1 Interview - Onsite/WEBEX

A top tier insurance company is seeking a Producer Service Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals!

JOB SUMMARY

The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of the company products and systems.

RESPONSIBILITIES

- Demonstrate consistent good quality and performance results.

- Provide consistent service that is customer focused and professional.

- Supporting Field Sales agents with insurance product information

- Assist with basic technical troubleshooting

- Be able confident and capable to handle all new business underwriting claim and compensation situations.

- Learn soft skills while communicating with customers

- Focus on customers' needs and develops a customer centric approach in servicing customers needs.

- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs.

- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.

- Learn all policy product lines all procedures for the core and worksite calls.

- Provides support for business partners as needed.

- Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership.

SKILLS

- Ability to effectively communicate and build strong partnerships with newer employees.

- Basic computer skills and knowledge of database software.

- Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.

- Demonstrated attention to detail organizational skills and time management skills.

- Ability to work a flexible schedule to meet the needs of the business and performance requirements.

- Friendly and professional demeanor.

- Excellent communication and interpersonal skills.

- Ability to remain calm in stressful situations.

- Supplemental insurance knowledge and licensing is a plus.