West Coast Fitness LLC is hiring: Assistant Studio Manager in Cincinnati

Overview

Job Title: Assistant Studio Manager

Direct Supervisor: Studio Manager

Status: Hourly non-exempt

Location: Orangetheory Fitness Kenwood

Company Description

West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We focus on the 3 Cs of Success - Clarity, Communication, and Collaboration - to grow future leaders with inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach.

Orangetheory Fitness is led by highly skilled coaches. Each workout includes endurance, strength, and power elements using treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based total-body group workout, OTF combines science, coaching, and technology to maximize results and confidence.

Job Description

A duo is essential to the role: an Orangetheory Studio Manager and an Assistant Studio Manager (ASM). The ASM supports the Studio Manager and helps the studio run smoothly, stepping in when needed and balancing strengths. Specific duties and selection requirements vary by studio location; further details are provided by the studio’s hiring manager during the interview process.

Essential Duties & Responsibilities

• Assist the Studio Manager in all areas of the business
• Lead and develop Sales Associate team daily
• Own responsibility for all studio operational tasks, including lead and inventory management
• Maintain accurate records using established OTF sales systems
• Perform telephone inquiries, follow-up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
• Participate in 1-2 OTF scheduled workouts per week
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Ensure proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant OTF training programs, events, and meetings

Qualifications

• Leadership experience in the workplace
• High-level customer service skills
• Previous sales experience, with strong sales skills (experience in a quota-bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi-task and excel in a fast-paced environment
• Functional computer skills: Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work in an ORANGE TEAM environment
• High school diploma
• Health and fitness-minded individuals highly preferred

Benefits

• Competitive hourly wage
• Performance bonuses based on weekly, monthly, individual, and team sales goals
• Medical, Dental, and Vision (based on full-time hours)
• 401k (based on full-time hours)
• Access to all Orangetheory classes at any studio nationwide
• Discounts on OTF retail and technology
• Opportunities for career growth
• Covid-19 safety and health protocol for a safe work environment
• Monthly team-building events and reward opportunities
• Free AED/CPR certifications
• Discounts on NASM and AFAA certifications (inquire with management)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to use hands to signal, handle, or feel and may occasionally lift and/or move up to 80 pounds.

AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Information

Additional duties may be assigned. Job Type: Full-time, including early mornings, nights, weekends, and holidays. Pay: $17/hour + bonus potential.