Job Description
About the Role
As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, & consistent customer experience by implementing visual standards and commercial excellence. You work with your store team to use trend awareness for visual and commercial curation, driving sales according to guidelines. You lead, coach, and develop a strong Visual Merchandiser team through upskilling to ensure a sustainable talent pipeline within your store.
A Day in the Life
Working at H&M means no two days are the same, but typical responsibilities include:
- Contributing to the OMNI customer experience by following visual and commercial guidelines
- Representing the H&M brand positively during customer interactions
- Setting and following up on store visual & commercial goals with the store team
- Leading your VM team to organize and prioritize workload based on store plans and needs
- Launching global campaigns and sales activities on time
- Ensuring garment care, stock levels, and input on allocation
- Following sales reports to identify opportunities
- Creating actions to increase customer satisfaction and meet sales targets
- Adhering to procedures for OMNI services, operations, and communication
Fashion & Trend Awareness
- Staying updated on fashion trends, styles, competitors, and influencers
- Coaching your team on trend theory, mood boards, and styling techniques
Team & Development
- Leading, inspiring, and educating your store team
- Developing visual and commercial skills within your team
- Supporting routines and best practices for visual & commercial standards
- Managing recruitment, onboarding, performance, and talent development
- Planning for future talent needs and store expansion projects
Visual & Commercial Execution
- Managing visual, commercial, and styling in-store based on calendar and trends
- Ensuring effective sample picking and trend storytelling
- Maintaining window and store styling according to guidelines
- Ensuring good customer flow and store layout maintenance
- Managing signage and lighting to highlight products
- Maintaining display forms and fixtures sustainably
- Keeping store navigation and layout updated
- Managing POS materials and store cleanliness and safety
Qualifications
- Fashion-interested, curious, and creative
- Proactive, solution-focused, flexible, with visual & commercial experience
- Experience in store visual merchandising and team coaching
- Strong leadership skills and knowledge of retail best practices
- Ability to analyze sales reports and act on insights
Why You’ll Love Working at H&M
- Valuing diversity and inclusion
- Being part of a values-driven organization with community groups
- Global career growth opportunities
- Comprehensive benefits including health, wellness, and discounts
Additional Information
Compensation: $21.87-$24.60 hourly. EEOC Code: SLS. Pay status: Non-Exempt, Hourly.
This job posting highlights key responsibilities and may include additional duties. The salary range is an estimate and may vary based on qualifications and future adjustments. We support accommodations for applicants with disabilities. For assistance, contact us at https://hm.ethicspoint.com.
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