Harris Theater is hiring: ASR Audience Service Repr in Chicago

Audience Services Representative

Department:

Operations

Job Title:

Audience Services Representative

Reports To:

Audience Services Manager & House Manager

Type of Position:

Part-Time & On-site / Hours Based on Performance & Event Schedule

GENERAL DESCRIPTION

The Harris Theater for Music and Dance is a 1,500-seat performance venue located on the north edge of Millennium Park, in the heart of Downtown Chicago. Programming includes local, national, and international companies, curated in house, by local companies, or companies renting the space. A typical engagement lasts for 2-3 performances or less. The Harris Theater season generally runs from September through May with lighter programming, June through August.

The Audience Services Representative position is a part-time role reporting to the onsite House Management and Audience Services Manager. This position is scheduled for performances and events performing various duties as assigned per shift, that could include greeting and directing guests, resolving guest concerns, concessions support, accessibility assistance, ticket scanning, seating assistance, special event support, assisting guest accessibly and inclusively, and more.

Primary responsibilities include providing excellent customer service by creating a welcoming atmosphere to all and communicating effectively with front of house team members and supervisors, while remaining engaged with the patron experience from guest arrival to departure.

DUTIES AND RESPONSIBILITIES

• Participates in Pre-Shift and Post-Shift meetings and required training with scheduled team members.
• Collaborates with team members, assists with front of house preparation, greeting, ticket scanning, seating of patrons, coat check, and navigation of the space.
• Facilitates communication between Harris Staff and internal and external volunteer groups.
• Provides customer service with a focus on accessibility for all patrons.
• Able to provide information on performance and event details, parking, and surrounding areas to patrons
• Communicates cross-departmentally via radio throughout the duration of their shift.
• Escalates incidents or emergency situations to House Manager on shift as needed and responds per emergency training.
• Leads a customer service first approach in the enforcement of front of house policies, including late seating, photography, and videography.
• Assists our corps of volunteers with performance duties as required.
• Responsible for the handling of money, tracking, and assisting in patron transactions via POS System (Square) at merchandise stands

EXPECTATIONS AND EXPERIENCE

As a member of the Theater team, an Audience Service Representative is expected to:

• Uphold the Harris Theater’s mission to be a home for music and dance, and embody organizational core values of artistic integrity, collaboration, belonging, and respect.
• Maintain professional conduct and represent the Theater positively in all interactions with artists, renters, partner organizations, donors, vendors, volunteers, patrons.
• Completes required Harris Theater Training Sessions which include but are not limited to: Harris Theater Front of House + Customer Service, Access and Inclusion, and Emergency Preparedness and Evacuation Trainings.

The ideal candidate will have:

• Experience or demonstrated interest in the arts, customer service or hospitality, front of house or arts administration.
• Effective communication, including strength in email communications, and organizational skills and a willingness to collaborate with colleagues.
• Share ideas, and communicate openly with peers and supervisor about questions, challenges, and successes.
• The ability to prioritize, manage multiple situations simultaneously, and maintain focus.
• A commitment to contributing to a collaborative environment during all shifts.

SALARY RANGE AND INSTRUCTIONS TO APPLY

This is an hourly position. Available hours are contingent upon programming. The bulk of the Harris Theater’s programming takes place September through June with minimal programing in during the summer months. Compensation is $16.75 per hour.

Please submit a cover letter and resume to jobs at harristheaterchicago.org. No phone calls please.

The Harris Theater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, veteran, national origin, or disability status or any protected characteristic as outlined by federal, state, and local laws.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting access at harristheaterchicago.org.