Fashion Island - Part Time Key Holder Job at Rhone in Newport Beach
Rhone, Newport Beach, CA, United States, 92659
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About the company:
Rhone is performance driven apparel made by and for those in the pursuit of progress. Founded in 2014 by brothers Nate and Ben Checketts, we exist to inspire, equip, and support individuals in their pursuit of progress—both physically and mentally. More than just apparel, Rhone is a mindset, championing the power of being a little better every day. With a relentless focus on performance, innovation, and style, our products are engineered to move with you—wherever the pursuit takes you. By the end of 2025, Rhone will operate 22 retail stores across the U.S., each serving as a hub for community, connection, and the Forever Forward mindset.
Description
About the company:
Rhone is performance driven apparel made by and for those in the pursuit of progress. Founded in 2014 by brothers Nate and Ben Checketts, we exist to inspire, equip, and support individuals in their pursuit of progress—both physically and mentally. More than just apparel, Rhone is a mindset, championing the power of being a little better every day. With a relentless focus on performance, innovation, and style, our products are engineered to move with you—wherever the pursuit takes you. By the end of 2025, Rhone will operate 22 retail stores across the U.S., each serving as a hub for community, connection, and the Forever Forward mindset.
About The Role
The Retail Key Holder will work on the frontlines ensuring that every customer has a positive and comfortable experience. They will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Evolving, Authentic, and Team Centered). The Key Holder will oversee other team members and open and close the store as needed. They should have a passion for fitness and living a healthy lifestyle.
What You’ll Do
- Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
- Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
- Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
- Foster and support a productive employee culture
- Gather feedback from customers, store team members, and via observation to report to store management team
- Deliver results while putting the customer first and applying an omni-channel mindset
- Build relationships with customers, team members and business partners
- Be a Rhone product knowledge expert educating customers on features and benefits
- Assess the customer’s individual needs providing product recommendations
- Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
- Work with store management to ensure shipping and receiving are processed in accordance with Company standards
- Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
- Take initiative by jumping in on any task, asking questions and sharing ideas
- Demonstrate inclusive behavior across team and customers
- Strong interpersonal communication and customer service skills
- Strong organizational, time management and multitasking skills
- A positive attitude and an upbeat personality
- The ability to utilize technology effectively and engage with customers and your team to meet goals
- The willingness to learn, be open to feedback and take action as required
- Ability to learn procedural knowledge acquired through on-the-job training
- Ability to handle customer interactions and potential issues/concerns courteously and professionally
- Ability and desire to work in a tight-knit team environment
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Available to work a minimum of 3 4-hours shifts per week
- Must adhere to scheduled shifts with punctuality
- Ability to lift 25 pounds
- Comfortable climbing ladders, moving around regularly, and standing for extended periods
- Must be legally authorized to work in the United States
- Must be 18 years of age or older
- Generous clothing discount and quarterly clothing allowance
- Paid Sick Time
- Bonus Incentive Program
- Primary location: Fashion Island - Newport Beach, CA
- Reports to: Store Manager
- The pay range for this position is $18 - $24 per hour
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Part-time
Job function
Job function
Sales and Business DevelopmentIndustries
Retail Apparel and Fashion
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