Air / Ocean Export Agent Job at Expeditors in Miami

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Job Description

Scope of Position:

Assist Manager and Supervisor with all aspects of the Air or Ocean Export Department, while ensuring the proper and timely movement of freight, and providing exceptional customer service.

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Coordinate and negotiate rates with contracted vendors for space and services.
• Ensure accurate and timely billing to clients and vendors.
• Maintain accurate data entry into our operating system.
• Interact with customers to arrange international export shipments, meeting customer service standards.
• Maintain compliance with internal policies, procedures, and external regulations.
• Identify areas for process improvement.
• Follow standard operating procedures as per DLSOP.
• Work with the team to meet KPI standards.
• Monitor shipment reports to ensure customer satisfaction.

Support the supervisor in:

• Review workflow and operational reports.
• Audit files and ensure process standards.
• Build and maintain relationships with vendors and customers.
• Evaluate vendors and implement improvements.

Financial responsibilities include:

• Follow credit procedures.
• Ensure accurate billing to clients and vendors.

Assist in sales and retention efforts by:

• Responding to information requests.
• Participating in market pricing and customer reviews.

Support team and system improvements, promote productivity tools, and embody the company's cultural attributes.

Qualifications include:

• At least 1 year of industry experience or relevant qualifications.
• Good market and product knowledge.
• Effective communication skills.
• Proactive and organized.
• Computer skills (Excel, Word).
• Hazardous Materials certification (preferred).
• Proficiency in English; knowledge of Spanish, Portuguese, or other languages is a plus.

Reporting to: Air Export Supervisor

Additional benefits include paid vacation, health insurance, life insurance, stock purchase plan, training, and growth opportunities.

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Expeditors by 2x.

This job is active and accepting applications.

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